Windows 10: Dropped laptop, can't even access Safe Mode

hi,


i am stuck in a Windows 10 your pc doesn't start correctly > automatic repair > restart > your pc doesn't start correctly loop. i have tried almost everything offered in the blue screen troubleshoot menu just to reach the log in screen. attempting to boot into Safe Mode would only lead to a restart again. i would like to know why this happens.


the cause was: my ASUS laptop was dropped from a desk, landing on it's bottom. it has it's lids closed and was running on impact. while it suffered no cracked screen nor dents, the screen went black and unresponsive, prompting me to hard restart it. it went to the BIOS screen before kicking into the loop.


wouldn't be surprised if it does suffer an internal physical damage, but can anyone convince me? I'd also like to know if there are any other methods i could try to start my laptop normally again.


thanks

ray

:)

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.

 

Unable to access the operating system with Drop Box pop-up on Windows 10

Hi Tim,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the operating system with Drop Box pop-up on your device. We will help you with this issue.

Do let us know when exactly you get the pop-up of Drop Box on your device?

I suggest you to boot the device to Safe mode with Networking from Windows Recovery Environment, disable the startup service for Drop box and check if helps.

Step 1: Steps to boot the device in Safe mode with Networking.

Refer: Start your PC in safe mode in Windows 10


Step 2: Steps to disable Drop Box.

• Press Ctrl+Shift+Esc, under Startup
  tab, search for Drop Box.
• Right click on it and click on Disable.

Step 3: Follow the below steps to
place the computer in normal mode.

• Press Windows + R keys to open Run
  command.
• Type msconfig and press Enter.
• In the System Configuration window, click on
  General tab.
• Select Start-up selection as Normal startup, click on
  Apply and Ok.
• Follow onscreen instructions.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

command prompt will not open in safe mode with command prompt

Would I just follow the same steps within safe mode after hooking up to the other system?