Windows 10: DTS Audio Output

Hi. I received a video with the sound in DTS format and I cannot figure out how to play DTS audio with my speakers. I searched online and many people have said to install new drivers or decode the DTS audio. I am by no means well-versed with computers, so I was hesitant about installing or removing drivers from my computer without confirming the validity. I have no idea if my speakers can even output DTS audio. They are the default Realtek(R) speakers that came with my computer, though I've tried multiple headphones and bluetooth speakers and none of them work either. As far as I know, all my drivers are up to date. Right now I am using the default movies app on windows to play the video, and the visuals are perfect but there is absolutely no sound at all. How can I get my speakers to output DTS sound, or can I even output this audio at all?

:)

 

DTS Audio Control and headphone plug

Hi Terry,

This issue with the DTS Audio Control can be caused by system corruption on the application itself. As an initial troubleshooting step, we suggest that you uninstall the application. Here's how:

• Type DTS in the search field at the task bar.
• Right-click on the DTS Audio Control in the results.
• Click Uninstall.
• Once done, proceed with installing it back.

You can also check out with HP as the manufacturer of this application for any updated drivers that can help to resolve the issue.

You may try to plug in the headphone again once the issue has been resolved. If it is the same, try a different headphone and let us know about the results.

Should you need additional assistance, do let us know.

 

DTS Audio is unavailable for the specified audio device

Hi,

To better assist you with the issue, what is the make and model of the audio device you're using?

We're looking forward to your reply.

That's a good question. I don't know what it's talking about. I have a pair of simple speakers and Windows says I have

HD Pro Webcam C910

Intel(R) Display Audio

Realtek High Definition Audio.

I don't know what the Intel Display Audio is since I don't have a display with audio. Do you think that might be it? The message appears each time I start up but does not return during a session and sound seems to be fine.

The message "DTS Audio is unavailable for the specified audio device" means that the audio device doesn't support DTS. To resolve this issue, we suggest disabling it by following the steps below:

• Press Windows Key. Type DTS, then select
  DTS Audio Control Panel.
• Click Advanced Settings.
• Under Enable playback muti-streaming, click Disable.

Note: DTS (Dedicated To Sound) is a series of multichannel audio technologies owned by DTS, Inc. (formerly known as Digital Theater Systems, Inc.).

Feel free to post back with the result for further assistance.

 

DTS Audio is unavailable for the specified audio device

Hi,

To better assist you with the issue, what is the make and model of the audio device you're using?

We're looking forward to your reply.

That's a good question. I don't know what it's talking about. I have a pair of simple speakers and Windows says I have

HD Pro Webcam C910

Intel(R) Display Audio

Realtek High Definition Audio.

I don't know what the Intel Display Audio is since I don't have a display with audio. Do you think that might be it? The message appears each time I start up but does not return during a session and sound seems to be fine.

The message "DTS Audio is unavailable for the specified audio device" means that the audio device doesn't support DTS. To resolve this issue, we suggest disabling it by following the steps below:

• Press Windows Key. Type DTS, then select
  DTS Audio Control Panel.
• Click Advanced Settings.
• Under Enable playback muti-streaming, click Disable.

Note: DTS (Dedicated To Sound) is a series of multichannel audio technologies owned by DTS, Inc. (formerly known as Digital Theater Systems, Inc.).

Feel free to post back with the result for further assistance.

My window looks very different. It has no "advanced settings" for selection and does not have an option to disable multi-streaming.