Windows 10: Dual monitors, Win10 one only gives me 1024x768 resolution

Discus and support Dual monitors, Win10 one only gives me 1024x768 resolution in Windows 10 Ask Insider to solve the problem; I have a Dell Latitude 5591 with a Intel(R) UHD Graphics 630 graphics adapter. Monitor 1 is DELL U2718Q connected to dell dock WD19 on mDP Monitor 2... Discussion in 'Windows 10 Ask Insider' started by /u/captain_dylan_hunt, Aug 20, 2020.

  1. Dual monitors, Win10 one only gives me 1024x768 resolution


    I have a Dell Latitude 5591 with a Intel(R) UHD Graphics 630 graphics adapter.

    Monitor 1 is DELL U2718Q connected to dell dock WD19 on mDP

    Monitor 2 is DELL U2412M connected to dell dock WD19 on Display Port

    Windows 10 will give me the correct resolution for my U27. It has many options.

    Windows 10 however will not give me the 1920 resolution on the U24 monitor. The monitor will specs indicate it will do up to 1920 x 1200. Yet Windows 10 only give me 1024x768. I have loaded the UM24 win10 drivers but nothing.

    Removed U2412 from device manager, rebooted, same issue. the U27 has no issues and works great.

    Suggestions?

    submitted by /u/captain_dylan_hunt
    [link] [comments]

    :)
     
    /u/captain_dylan_hunt, Aug 20, 2020
    #1
  2. bobkn Win User

    Resolution is 1024x768 instead of 1336x768

    The purpose of the installer is to place LG HD 16.inf and LG HD 16.icm in the right locations.

    I'm not sure that I have ever seen a monitor show up as a "Generic Non-PnP Monitor". Generic PnP (plug and play), yes.

    Here are some suggestions: https://forums.tomshardware.com/thre...nitor.1935333/

    It may be as simple as a bad VGA cable. Particularly if you got the same thing with two different graphics cards.
     
    bobkn, Aug 20, 2020
    #2
  3. Resolution stuck at 1024x768

    I have an nVidia GTX 560 paired with a S23A550H samsung monitor and my resolution when using an HDMI cable has been stuck at 1024x768 even though my monitor supports up to 1080p (and is working perfectly).

    When I connect the monitor through a VGA cable + DVI adapter it unlocks all the resolutions for me to choose but then the image is bad due to the VGA cable.

    Things I've done so far:

    a) Completely re-installed Windows (updated from Windows 7 to Windows 10);

    b) Installed monitor driver;

    c) Updated Chipset drivers;

    d) Different HDMI cables;

    e) Changed the slot for the graphic card;

    f) Tried changing resolution via registry (found the strings on my own, changed then and it was still 1024x768 after restarting);

    g) Obviously updated and unistalled and re-installed nVidia drivers.

    h) Also tried to create a customized resolution via nVidia control panel but it did not work.

    It all started when I got an old 20" monitor to replace my now-fixed monitor. It defaulted to 1024, allowing me to change resolutions back to normal just once which is weird. Since then, even when plugging my newer monitor, the resolution has been stuck
    at 1024.

    I'm thinking at this point it may be a graphic card issue but I'm completely lost. Any help would be appreciated.

    Thanks
     
    arthurmoraesF, Aug 20, 2020
    #3
  4. Dual monitors, Win10 one only gives me 1024x768 resolution

    Resolution is 1024x768 instead of 1336x768

    >The installer I downloaded is from LG's website (not a .inf but exe format)
    https://www.lg.com/in/support/support-product/lg-16M38A-B

    >Yes I think that EDID is not getting correctly reported.
    >Yes I can change the resolution on the Nvidia Control Panel (I just change from 1024x768 to 1366x768 and now my display is broken, It shows this Imgur: The magic of the Internet
    I can't revert back now to 1024x768 as now it shows out of range and every other resolution.
    >On device Manager it shows Generic Non Pnp Monitor
     
    PauloAgojo277, Aug 20, 2020
    #4
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Dual monitors, Win10 one only gives me 1024x768 resolution

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