Windows 10: Dump File Analysis

Discus and support Dump File Analysis in Windows 10 Installation and Upgrade to solve the problem; Hi there, After continuously getting BSOD over the last few weeks and have tried to resolve the matter with no luck - I was wondering if someone... Discussion in 'Windows 10 Installation and Upgrade' started by DanLighthouse, Apr 8, 2020.

  1. Dump File Analysis


    Hi there,



    After continuously getting BSOD over the last few weeks and have tried to resolve the matter with no luck - I was wondering if someone could look at my dump files and see if they can see problem I am having?



    Files Here:

    https://www.dropbox.com/sh/t97guqnxiqgry3s/AADQrSmBCrS0BUFrrE758oDMa?dl=0





    Thanks

    Dan

    :)
     
    DanLighthouse, Apr 8, 2020
    #1
  2. Ryan Fra Win User

    BSOD Dump File Analysis

    Hi,

    Thank you for sharing the dump file. While we are checking the information you've shared, we suggest that you follow the steps on how to
    Troubleshoot blue screen.

    Please let us know the result after following the steps.
     
    Ryan Fra, Apr 8, 2020
    #2
  3. Dump File analysis

    Hello,

    I am Sumit, an Independent advisor and a Microsoft MVP here to help.

    Sorry, I have troubles downloading the full memory dump. Do you have minidumps that are small and easy to understand?

    We need log files(called dump files) that tell us what lead to crash.

    Please share them with us for a better analysis of the problem. Instructions can be found here:

    https://answers.microsoft.com/en-us/windows/for...

    Please let us know if you need any assistance about posting dump files.
     
    Sumit Dhiman2, Apr 8, 2020
    #3
  4. Dump File Analysis

    BSOD dump analysis request

    Hi,

    Thank you for posting your query in Microsoft Community.

    I can understand how frustrating it could be when things go unusual.

    I will certainly help you.

    Please provide us the following details:


    • Have you made any changes to the computer prior to this issue?

    • When exactly you get these errors?
    A blue screen error (also called a stop error) can occur if a problem causes your PC to shut down or restart unexpectedly.

    The BAD_POOL_HEADER bug check has a value of 0x00000019.

    The issue occurs because the Hdaudio.sys driver tries to process the audio information when the uninitialized internal firmware memory within the video card is set in a certain manner. The result is internal pool corruption.

    As we are analyzing the dump files, let us try the following steps as a workaround and check if it makes any difference.

    Step 1: Initially, I suggest you to start your computer in safe mode with Networking and check if the issue appears there as well. If it does not appear in safe mode with Networking place the computer in clean
    boot state to identify the culprit program running in the background creating this error.

    Safe Mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started.

    Refer the article below:

    Start your PC in safe mode in Windows 10

    http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

    Step 2: Let us follow the steps suggested in the following article and check if it helps in resolving the issue.

    Troubleshoot blue screen errors

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope it helps.

    Let us know the status, we are glad to assist you further.
     
    Abdul_Malik, Apr 8, 2020
    #4
Thema:

Dump File Analysis

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