Windows 10: DVD / Blu Ray Drive does not detect the disks on Windows 10 Pro 64 Bit with Acer Predator 17

Hi,


The Blu Ray drive is not able to detect any disk (DVD or Blu Ray).


Laptop

Make and Model: Acer Predator G9-791

OS: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)


Blu Ray information:

Model: MATSHITA BD-MLT UJ272Q

Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.17763.0001 (English), 9/15/2018 17:28:17, 165888 bytes



I have tried the following:

1) Uninstall and Reinstall the driver.

2) Registry changes: UpperFilters or LowerFilters registry keys do NOT exist.


Please advice. Thank you!

:)

 

Blu-ray burners in windows 10 home 64-bit

I just 'upgraded' to windows 10, and one of my two Blu-ray burners has disappeared from my hardware list, and it was working perfectly in windows 7 home premium 64-bit.

I have confirmed that the second drive is there in my cmos, and neither the windows device manager nor the disk management see it.

I have five media devices: 1x 500GB SSD, 2x 500GB HD, and 2x Blu-ray burners.

Can anyone tell me if we are limited to only one burner?

 

Blu Ray DVD drive won't play Blu Ray DVDs since Windows 10 Upgrade.

Hi My LiteOn Blue Ray DVD drive will no longer play Blu Ray DVDs since I upgraded to Windows 10.

I know The drive is working as I can see the contents of the Blu Ray disk if I explore it, and if I play a normal DVD it works fine.

I have a suspicion it might be some player/license problem so I am about to uninstall and reinstall my Nero Blu Ray DVD player.

just posting this in case other people have simular problems. Will return with the outcome.

Anyone had a simular problem?

 

Blu Ray Media no longer detected

Hello,

I upgraded to Windows 10 on several of my PCs from Windows 8 and 7. I have just realized (months after the upgrade), that no Blu Ray disks are readable with any of my PCs. I have tried the drives that came with the machines, and a USB combo drive that
can read Blu Rays, and none of them will detect Blu Ray discs when inserted. If I connect the USB drive to machines with Windows 7 and 8, and they read the media without a problem. I have tried several Blu Rays, and the same deal, on the W7 machine it works,
but not on my Windows 10 PCs.

All of the drives read DVDs, and CDs without an issue.

I have seen people suggest that you will need a third party application to read a Blu Ray, but if the drive does not recognize that a disk has been inserted, then no third party software will read the disk.

I have reached out to the hardware manufacturer, and they have instructed me to contact Microsoft support as they deem this to be a operating system issue, and not a hardware issue, since the drives all work before the upgrades. If I try looking for a new
driver, the Windows always denominates the drives as CD-Rom drives.

Can anyone help out with this issue?