Windows 10: DVD/CD-ROM drive can't recognize disc

spodermanEF · Apr 3, 2019

My optical drive is ATAPI iHAS124 F, and when I put a disc in, the disc doesn't show on File Explorer. When I try to open the disc in VLC Media Player, it doesn't load, and if I select DVD RW Drive (E when it has the disc, it would show the hourglass and then not respond. If I try to close the window, the screen would turn black and I can't do anything.

Another note, even without a disc in the drive, if I select the drive and the hourglass appears, it could also crash if I try to close the window.

Also, I went to the optical drive's properties, and it says File System: Unknown. Is it supposed to say that?

:)

LukeRobson · Apr 3, 2019

DVD/CD Drive Saying CD-Rom

My Dvd drive is listed in my device manager however it is set as cd rom in the description, it also wont open and is not set as my default drive, any suggestions?

windows 10 if that changes anything

jds63 · Apr 3, 2019

CD/DVD Drive not reading discs

As i see BD-ROM in explorer and CD-ROM in Device Manager kind of odd, being recognized differently from explorer and Device Manager.
Do not need a driver for an optical drive, but should show model number of the drive ,not a name like CD-ROM.
Scan for hardware changes in Device Manager.

Try troubleshoot Hardware and Sound in control panel here

DellySheCorte · Apr 3, 2019

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.