Windows 10: dvd/cd rom drive

I cannot get my dvd/cd rom drive to work. I have a HP Pavilion 23-q014ld all in one computer. It says all of my drivers are up to date. I tried the pin hole to manually open the door and that doesn't work. I tried all of the steps of deleting and reloading the driver and registery key. Is there a website or program I can download to get the computer to recognize the drive again? Or can I reset the computer to factory settings to fix the problem? If so, how is that done on a HP?

:)

 

DVD/CD Drive Saying CD-Rom

My Dvd drive is listed in my device manager however it is set as cd rom in the description, it also wont open and is not set as my default drive, any suggestions?

windows 10 if that changes anything

 

Cd Rom / Dvd Writer

Hi,

I have both Samsung CD ROM & LG DVD Writer(Both are internal). Since some days CD ROM is getting opened and trying to get closed all by its own.

I removed the power cord of CD ROM & again connected. This time it is not showing both the drives. It is showing only 1 drive and if i right click on that drive and select eject, both the drives are getting opened.

Is it anything related to virus? Do i need to install OS once again.

Pls Suggest

 

cd dvd rom drive error 0x800706BE

Hi,



Welcome to Microsoft Community.

I understand your concern. I will do my best to fix the issue.



To assist you better I would like to know, what is the make and model of the computer?



Meanwhile, let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist, try the below method.

Method 2.

I recommend you to un-install/re-install the DVD device driver and check.

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Click on DVD/ CD-ROM drives to expand, right click on the
  device and click on Uninstall.
  
• 
  Once you are done un-installing the driver restart the computer, it will automatically install the generic device driver.
  

If the issue still persist, try updating DVD/ CD-ROM drives
and check.

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Click on DVD/ CD-ROM drives to expand, right click on the
  device and click on Update.
  

If the above method did not help to fix the issue, try the below method.

Method 3.

If the issue still persist, I suggest you to go to the DVD/ CD-ROM drives manufacturer website and download the latest updated
DVD/ CD-ROM drives driver and install the same. If the available driver is not for Windows 10 you try install the driver in compatibility mode.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help you.