Windows 10: DVD/CD-ROM unit doesn't work anymore after last W10 update

Hello after last updating for W10 today the dvd unit built in my pc doesn't work anymore!

The message was: the device cannot be started. the configuration information in the registry is incomplete or damaged code 19.

I tried to update the driver, disinstall and install it again but nothing.

Please can you help me?

thanks a lot.


Marco

:)

 

CD-ROM doesn`t work with win 10

After I installed Win 10 my CD ROM doesn`t work any longer. Does somebody have an solution?

 

CD-ROM doesn`t work with win 10

Hi,

Welcome and thank you for posting your query in Microsoft Community.

Apologize for the difficulties that you're experiencing in Windows 10.

Not to worry, we’re here to help you out.

• 
  What is the make and model of the computer?
  

This might have occurred due to corrupted\outdated DVD\CD-ROM driver.

Let us try the following steps, and check if it helps.

Step 1: Try updating the DVD\CD-ROM drives from device manager.

• Press Windows key + X and click on
  Device Manager.
• Expand DVD\CD-ROM drives.
• 
  Right click on the driver select
  Update Driver Software.
  
• 
  Restart the computer.
  

Step 2: I suggest you to check and install if there is any latest firmware update for DVD drive from the computer manufacturer.

Also, see: Your CD or DVD drive is not recognized by Windows or other programs

(Applies to Windows 10 as well).

Disclaimer: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these
steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, follow the steps to do the same:

• Press Windows key + R.
• Type regedit in the run box.
• Locate and click the key or subkey that you want to back up.
• Click the File menu, and then click Export.
• In the Save in box, select the location where you want to save the backup copy to, and then type a name for the backup file in the
  File name box.
• Click Save.

Hope it helps.

Do update us with the details, we are glad to assist you further.

 

cd/dvd rom stopped working

Original title---JohnnyTe---

After installing W10 cd/dvd rom stopped working its not listed in device manager. I did a reinstall of rom hareware still nothing. In 'this pc' device and drives it shows cd drive I can click on it and say insert disk into cd drive E appears, still wont
recognize any cd or dvd I insert. In the panel at top of window the green load bar runs.

Processor is AMD Phenom(tm) llX61055T 2.80GHz

Motherboard is Gigabyte GA-990FXA-UD5

Also have problems maneuvering in bios, tried to change boot order was able to get into bios that was it.

Does anyone know what I can do, seriously thinking about going back to W7?