Windows 10: DVD drive not recognized?

Discus and support DVD drive not recognized? in Windows 10 Support to solve the problem; The DVD drive in the Acer Aspire E 15 (Acer E5-573) does not recognize the CDs. [ATTACH] The CDs are shown in file managers / other programs, there... Discussion in 'Windows 10 Support' started by Enter, Mar 9, 2019.

  1. Enter Win User

    DVD drive not recognized?


    The DVD drive in the Acer Aspire E 15 (Acer E5-573) does not recognize the CDs.

    DVD drive not recognized? iMQVEwH.png


    The CDs are shown in file managers / other programs, there the drive letter is shown:
    DVD drive not recognized? hcAcq2J.png


    Drive Manger, Win:

    DVD drive not recognized? Vz37UvC.png


    How could the CD shown by all programs?

    :)
     
    Enter, Mar 9, 2019
    #1

  2. CD/DVD drive not recognized


    ---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.


    DVD drive not recognized? [​IMG]

    DVD drive not recognized? [​IMG]

    DVD drive not recognized? [​IMG]

    DVD drive not recognized? [​IMG]

    DVD drive not recognized? [​IMG]

    DVD drive not recognized? [​IMG]

    DVD drive not recognized? [​IMG]

    DVD drive not recognized? [​IMG]
     
    DellySheCorte, Mar 9, 2019
    #2
  3. Bree Win User
    Dvd drive not showing


    Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
    https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

    It may be that your DVD drive has a hardware failure (as was suggested in that thread).

    More HP support and diagnosis suggestions here in their Help pages....
    https://support.hp.com/us-en/document/c03370738
     
    Bree, Mar 9, 2019
    #3
  4. DVD drive not recognized?

    CD/DVD drive not recognized


    First, try inserting a disc in the drive, does it spin up?
    Sometimes, it takes media in the device to be recognized, rare for an optical drive though.

    A few other suggestions
    • Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

    • You might also want to check File and Folder options in File Explorer
      press the blue file menu,
      select Change folder and Serach options
      select the View tab
      is show empty drives selected?

    • It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
      If it is an unknown device -post the General tab and the Details.
      On the Details tab, select Hardware IDs from the drop down box


      DVD drive not recognized? [​IMG]



      DVD drive not recognized? [​IMG]



      DVD drive not recognized? [​IMG]



      DVD drive not recognized? [​IMG]



      DVD drive not recognized? [​IMG]

    I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

    If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

    If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

    Follow instructions in the service manual for your device or on the mfr website.
     
    Slartybart, Mar 9, 2019
    #4
Thema:

DVD drive not recognized?

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