Windows 10: DVD drive will not read my software DVD

Discus and support DVD drive will not read my software DVD in Windows 10 Installation and Upgrade to solve the problem; I have upgraded my hardware and my TSSTcorp CDDVDW SH-233C players will not read my software disc. I have tried uninstalling and re-installing both... Discussion in 'Windows 10 Installation and Upgrade' started by dougd2811, Nov 23, 2020.

  1. dougd2811 Win User

    DVD drive will not read my software DVD


    I have upgraded my hardware and my TSSTcorp CDDVDW SH-233C players will not read my software disc. I have tried uninstalling and re-installing both drives, but this has not worked. I have tried installing new drivers and this has not worked

    This is what the event manager is telling me, but I do not know what it means and how I can fix this problem.

    Thank you for any assistance you can provide me.


    Log Name: Microsoft-Windows-Kernel-PnP/Configuration

    Source: Microsoft-Windows-Kernel-PnP

    Date: 2020-11-21 7:52:49 PM

    Event ID: 410

    Task Category: None

    Level: Information

    Keywords:

    User: SYSTEM

    Computer: Doug

    Description:

    Device SCSI\CdRom&Ven_TSSTcorp&Prod_CDDVDW_SH-S223C\5&1b770e53&0&000000 was started.



    Driver Name: cdrom.inf

    Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}

    Service: cdrom

    Lower Filters:

    Upper Filters:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

    <EventID>410</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000000000000</Keywords>

    <TimeCreated SystemTime="2020-11-22T01:52:49.5665720Z" />

    <EventRecordID>930</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="2180" />

    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

    <Computer>Doug</Computer>

    <Security UserID="S-1-5-18" />

    </System>

    <EventData>

    <Data Name="DeviceInstanceId">SCSI\CdRom&amp;Ven_TSSTcorp&amp;Prod_CDDVDW_SH-S223C\5&amp;1b770e53&amp;0&amp;000000</Data>

    <Data Name="DriverName">cdrom.inf</Data>

    <Data Name="ClassGuid">{4d36e965-e325-11ce-bfc1-08002be10318}</Data>

    <Data Name="ServiceName">cdrom</Data>

    <Data Name="LowerFilters">

    </Data>

    <Data Name="UpperFilters">

    </Data>

    <Data Name="Problem">0x0</Data>

    <Data Name="Status">0x0</Data>

    </EventData>

    </Event>

    Source: Microsoft-Windows-Kernel-PnP
    Date: 2020-11-21 7:52:49 PM
    Event ID: 410
    Task Category: None
    Level: Information
    Keywords:
    User: SYSTEM
    Computer: Doug
    Description:
    Device SCSI\CdRom&Ven_TSSTcorp&Prod_CDDVDW_SH-S223C\5&1b770e53&0&000000 was started.

    Driver Name: cdrom.inf
    Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
    Service: cdrom
    Lower Filters:
    Upper Filters:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>410</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2020-11-22T01:52:49.5665720Z" />
    <EventRecordID>930</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="2180" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>Doug</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="DeviceInstanceId">SCSI\CdRom&amp;Ven_TSSTcorp&amp;Prod_CDDVDW_SH-S223C\5&amp;1b770e53&amp;0&amp;000000</Data>
    <Data Name="DriverName">cdrom.inf</Data>
    <Data Name="ClassGuid">{4d36e965-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="ServiceName">cdrom</Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">
    </Data>
    <Data Name="Problem">0x0</Data>
    <Data Name="Status">0x0</Data>
    </EventData>
    </Event>

    :)
     
    dougd2811, Nov 23, 2020
    #1

  2. CD/DVD drive not reading DVDs

    My CD/DVD drive cannot read/write to DVD, yet it reads and writes to CDs! The Device Manages shows that the drive is working normally, yet when I insert a DVD, I get the error message "no media"! I have tried uninstalling the drive and re-installing it,
    but the fault persists. I am also running Linux O/S in the same PC, but on a separate hard drive and Linux cannot rear/write DVDs either, which suggests that the fault is either in the drive itself or in BIOS, perhaps. By the way, I rarely use the CD/DVD
    drive. Only to install software and that is no more than a few times a year, so I doubt that the drive is worn.

    Finally, I also have an old IDE CD/DVD drive and when I connected it it could not read/write to DVDs, but worked with CDs.

    I am running Windows 10 Home V. 1809 O/S build 17763.475

    AMD Athlon 64x2 Dual Core Processor 4000

    Any help would be much appreciated,

    Best regards,

    Alex
     
    AlexanderHamilton2, Nov 23, 2020
    #2
  3. DVD drive not in Device Manager and will not read DVD Disks

    the dvd drive is not listed in the Device Manager list and the drive it self will not read dvd disks
     
    lutherammarell, Nov 23, 2020
    #3
  4. Bree Win User

    DVD drive will not read my software DVD

    Dvd drive not showing

    Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
    https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

    It may be that your DVD drive has a hardware failure (as was suggested in that thread).

    More HP support and diagnosis suggestions here in their Help pages....
    https://support.hp.com/us-en/document/c03370738
     
Thema:

DVD drive will not read my software DVD

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