Windows 10: DVD Drives

Discus and support DVD Drives in Windows 10 Customization to solve the problem; Dear Microsoft, I have a Dell Inspiron 15 3000 model 3567. I think there is a DVD drive on the right side, but I'm not sure. I... Discussion in 'Windows 10 Customization' started by LeoNeb123, Dec 27, 2018.

  1. LeoNeb123 Win User

    DVD Drives


    Dear Microsoft,


    I have a Dell Inspiron 15 3000 model 3567. I think there is a DVD drive on the right side, but I'm not sure. I need step by step instructions to open it if it even exists.


    Thank You

    :)
     
    LeoNeb123, Dec 27, 2018
    #1
  2. Bree Win User

    Dvd drive not showing


    Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
    https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

    It may be that your DVD drive has a hardware failure (as was suggested in that thread).

    More HP support and diagnosis suggestions here in their Help pages....
    https://support.hp.com/us-en/document/c03370738
     
  3. C_C
    c_C Win User
    DVD Drive issues.

    The games used to run, now apparently the disks don't even read.

    Go to Device Manager and remove the DVD
    Scan for hardware changes and update driver as OS suggests

    Still not working?

    1) Clean the heads.
    2) Run a diagnostic program on the drive.

    Nothing else has changed about your system aside from the OS?

    Revert to XP Home, assuming you don't find the source of the problem in steps above.
     
  4. DVD Drives

    DVD RW Drive

    Hi Julia,

    Welcome and thank you for posting your query in Microsoft Community.

    I understand that you are having a tough time working on the computer.

    Please provide us the following information:


    • What is the make and model of the computer?

    • What is the exact\complete error message?
    Step 1: Try updating the DVD\CD-ROM drives from device manager.

    • Press Windows key + X and click on
      Device Manager
      .
    • Expand DVD\CD-ROM drives .

    • Right click on the driver and select
      Update Driver Software.

    • Restart the computer.
    Step 2: I suggest you to check and install if there is any latest firmware update for DVD drive from the computer manufacturer.

    Hope it helps.

    Do update us with the details, we are glad to assist you further.
     
    Abdul_Malik, Dec 27, 2018
    #4
Thema:

DVD Drives

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