Windows 10: DVD Rom not working

Hi,


My DVD player on my HP laptop windows 10 OS is not working. At least, it's not working like it used to when I popped in a DVD, the player opened up, I click on it and the DVD started. No problem. Now, I just hear clicking and a pop up opens and asks me if I want to buy an app, open up in dropbox or do nothing. I don't want to do anything so I choose nothing. Or, when I put the DVD in, it goes to manager and tells me there are a certain number of files. When I try to open up the files under the DVD name, other videos I have stored are shown.


I have tried everything suggested here in community. I have updated and restarted, I have uninstalled, I've tried trouble shooter and it tells me the best driver is already installed. I went to HP to download drivers and they want $60.oo for a recovery USB.


Should I uninstall dropbox? I use it for work but don't want it if it's causing this problem. I'm very frustrated and I'm not technologically savvy. Can someone help please?


Thank you.

:)

 

DVD Rom is not detected under Windows 10

I know this issue is reported several times on this forum and over the internet but all those posts mark an answers which is not suitable for my case:

The issue:

DVD ROM Is visible in BIOS
In is not visible in Device Manager
It is not shown in "This Computer" listing all available drives
It is not show in Disk management
DVD is visible in Intel Rapid enterprise manger as ATAPI device

What I have tries so far:

1. Check UpperFilter, LowerFilter, UpperFilter.bak and LowerFilter.bak in the Windows Registry in the following location:
   
   HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class{4d36e965-e325-11ce-bfc1-08002be10318}
   

They are not present there so the solution that is based on deleting these values does not work in my case

1. Created HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\Controller0 key and EnumDevice1 with DWORD value = 1 and reboot. Continue with this procedure upto EnumDevice5 = 5
   
2. Checked if a DVD ROM was visible in hidden devices in Device Manager.
   It was! Then I applied the solution I found in one of the forums, which suggested to uninstall hidden devices (my DVD) then uninstall SATA AHCI standard controller and reboot.
   

I did it and then after reboot the Standard controller is back again but no more hidden DVD ROM .

1. Next suggestion I found was to modify the CSConfigFlag under HKEY_CURRENT_CONFIG\System\CurrentControlSet\Enum\SCSI registry key to value 1 and then 2, each time rebooting, but in my case I do not have such key.
   

The only HKEY_CURRENT_CONFIG\System\CurrentControlSet\Enum key that is under the ENum is PCI and no SCSI

1. I tried to use the DVD Repair Tool version 0.4.3.430 by Rizonesoft as many people reported in helped them, in my case it does nothing.
   
2. Scan whole computer with paid antivirus software - nothing found
   
3. Used sfc /scannnow - to check windows installation - no major issues were found
   
4. Run troubleshooting from control panel and went through Hardware and Devices troubleshooter.
   

My configuration is as follows:

The problem started after CPU Upgrade from Intel i7 3820.
Before DVD ROM was working, with exactly the same BIOS configuration (including RAID setting)

I can boot from the DVD, I can boot from USD and access the DVD so It seems the hardware is working OK. I think it is Windows issue.

The links pointing to the listed solutions are:

1. [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG (but actually I found it in more than 20 places)
   
2. [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG (but actually I found it in more than 20 places)
   
3. Windows 10 DVD Drive missing
   
4. 
   
5. https://rizonesoft.com/download/dvd-drive-repair/
   

Do you have any suggestions what could I try else to fix my DVD under Windows (except windows reinstall I hope)?

 

CD/DVD ROM not recognized/working with Windows 10

CD/DVD ROM not recognized/working with Windows 10, any suggestions?

 

Dvd-rom stopped working after upgrading to Windows 10

Hi Christapher,

Thank you for contacting Microsoft Community.

Method 1: I suggest you to run the hardware troubleshooter and check the issue status.

• Press “Windows key + X”.
• Type “Troubleshooter” in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: I suggest you to uninstall and reinstall the drivers for dvd/cd rom as below and check if it helps.

• Try updating the DVD\CD-ROM drives from device manager.
• Press Windows key + X and click on
  Device Manager.
• Expand DVD\CD-ROM drives.
• Right click on the Driver select Uninstall.
• Restart the computer and the driver will be updates automatically.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.