Windows 10: Edited video in photo and it wont play

I have trying to play a video that I trimmed in photo and it wont play. It is a mp4. Plays fine before trimming but says damaged after trimming. Please advise. Thanks.

:)

 

Wont play video files

Hello Connor,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Where did you obtain the said editing software?
• What is the file extension of the videos you were trying to play?
• What application were you using to play these video files?
• Were there any recent changes made prior to this issue?

We look forward to your response.

Regards.

 

Microsoft Photos doesn't play Video

Hello Sat,

App compatibility is a primary factor that we have to consider why you are experiencing this issue. To gain a better grasp of your concern, we need to gather the following information:

• Have you made any recent changes to your computer prior to the issue?
• Are you getting any error message?
• Have you tried playing the video with a different application?
• Does the issue happen to all of the videos you're trying to play?

Meanwhile, I suggest performing the troubleshooting steps in this
article and see if it makes any difference.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Photos app not playing videos

Hi,

Thanks for the reply, however the problem still remains after looking at all the steps and running the troubleshooter. For some reason the photos app just doesn't seem to be able to play video now.

Thanks