Windows 10: ELAN WBF Fingerprint Sensor - The device cannot start Code 10 error

Hello!

After i've got my laptop back from service, I noticed that i cannot use my fingerprint to Sign-In Windows, and only PIN/password is available


I think i tried ALL the possibilities:

1. Uninstall - Restart - Install driver from Asus website

2. Change settings into Services, and then into regedit, on the Biometric Devices class: 53d29ef7-377c-4d14-864b-eb3a85769359

3. Uncheck "Turn on fast startup recommended " box into Power Options - System Settings

4. Logout and Sign in with a local account in windows


My system info is:




In device manager under Biometric Devices i have my ELAN WBF Fingerprint Sensordriver installed but the icon has a Warning sign and the message on the Properties sections is looking like that:


"This device cannot start. Code 10



{Operation Failed}

The requested operation was unsuccessful."



Also, on Event Viewer i've got this:


Device ACPI\ELAN7001\4&1787cdf4&0 had a problem starting.


Driver Name: oem10.inf
Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
Service: WUDFRd
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0xC0000001


On the Details - Friendly View there are:

-System
-Provider
[ Name] Microsoft-Windows-Kernel-PnP
[ Guid] {9c205a39-1250-487d-abd7-e831c6290539}
EventID411
Version0
Level2
Task0
Opcode0
Keywords0x4000000000000000
-TimeCreated
[ SystemTime] 2020-09-08T12:47:07.230190800Z
EventRecordID834
Correlation
-Execution
[ ProcessID] 4
[ ThreadID] 10336
ChannelMicrosoft-Windows-Kernel-PnP/Configuration
ComputerLAPTOP-I9HO5EKQ
-Security
[ UserID] S-1-5-18
-EventData

DeviceInstanceIdACPI\ELAN7001\4&1787cdf4&0
DriverNameoem10.inf
ClassGuid{53d29ef7-377c-4d14-864b-eb3a85769359}
ServiceNameWUDFRd
LowerFilters
UpperFilters
Problem0xa
Status0xc0000001

:)

 

ELAN WBF Fingerprint Sensor on ASUS Laptop cannot start

hi,

ELAN WBF Fingerprint Sensor on ASUS Laptop is not working,

version: 4.5.1001.10704

This device cannot start. (Code 10)

The process hosting the driver for this device has terminated.

I think this happened since this update windows, but I don't know which one,

since after tried to Reset this PC and check updates, the windows is updating these:

Quality Updates:

- 2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based System (KB4522355)

Other Updates:

- Windows Malicious Software Removal Tool x64 - October 2019 (KB890830)

tried to uninstall the Quality update using Recovery > Advanced Startup, but unable to uninstall.

kindly please help if someone also experienced this problem.

Thank You.

 

FINGERPRINT SENSOR ELAN WBF NOT WORKING ON Windows 10 -

Hello,

After an update, the Windows Hello Fingerprint option is no longer available / doesnt work.

Here the info about my pc:

MODEL: HP 15-dw0014nl

Windows Version: 1909 (Build 18363.592)

I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor.

Device Status:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}

The requested operation was unsuccessful.

I am no pc expert and apart from checking for updates, I don't know what to do.

How can I solve the problem? I also tried to see if I could download the driver online in order to do uninstall&reinstall, but I couldn't find an official website and I didn't trust sources like softpedia.

Any help would really be appreciated.

Thanks,

Alessandro

 

ELAN WBF Fingerprint Sensor on ASUS Laptop cannot start

on Asus site, the driver version for fingerprint is the same as if windows search automatically, no other versions.

can be found in this link (don't forget to "EXPAND ALL +" and search for fingerprint:

ASUS VivoBook Flip 14 TP412FA Driver & Tools | 2-in-1 PCs | ASUS USA

Code:

Version V4.5.1001.107042019/05/241.39 MBytes

ASUS FingerPrint

An application provides fingerprint authentication for Windows operating system.

actually I already call Asus Local support, and they suggest to
Reset this PC/Windows

Unfortunately, windows was unable to Uninstall for those Update only...tried and not successful.

Thanks...