Windows 10: Elsword, Graphics Driver, and Windows 10 Updates

I wanna ask tho since I had been troubleshooting for 4 months and no luck that Elsword keeps Crashing after 5 minutes in game, Which started in March 6, I don't think it relates to the game update tho since people beside me don't have such problems, and also I only have to disable the intel and nvidia graphics driver for the game to not crash, but what use having Graphics driver be if It doesn't work in a MMO? although other larger games play at 60fps. and I had already reinstalled My Graphics Drivers

:)

 

Graphics Driver for Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

Follow the below methods and check if it helps.

Method 1:

I suggest you update Graphic card drivers:

• Press Windows key + X and click on
  Device manager.
• Expand Display Driver from the list.
• Right click on the Graphic driver and select
  update driver software.

If the issue still persist follow method 2.

Method 2:

I suggest you to go to the manufacturer’s website of your graphic card and check for any updated drivers available there. If so, try to install them and check if it fix the issue.

If no updated drivers available then try installing the available drivers in compatibility mode.

Refer the steps:

• Download the Drive from the manufacture’s website, Right click on the setup file and select Properties.
  
  
• Click the compatibility tab, tick the box next to Run this program in compatibility mode for and select Windows.

If the issue still persist, suggest you to please get in touch with our
Xbox Support team through below link to resolve the issue:

http://forums.xbox.com/xbox_early_access/xbox_on_win10_ip/default.aspx

Our Xbox support team will assist you better in this regard.



Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran

 

Intel Graphic Driver Update

Hello,



Thank you for posting your query in Microsoft Community.



We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• What exactly happens when you launch the game?
• Do you get any error message?

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Intel HD Graphics Driver

Hi Jim,

Thank you for posting in Microsoft Community.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I would also suggest you to update graphics drivers.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Keep us informed if the issue is resolved. We are glad to help you further.