Windows 10: Email from Microsoft saying my subscription won't be renewed for Office 365

I have received an email from Microsoft saying my subscription will end tomorrow, but i haven't cancelled the subscription. Received emails that only tell you to go to your account if you want to turn off automatic renewal. I haven't done that.Now I can't access my account and admin despite doing account recovery. If I input the recovery code, just goes back to blank log in screen.Can't access support from Microsoft which is very frustrating. Why has this situation arisen and how do I resolve it?

:)

 

Renewal of OFFICE-365 subscription

Hi,

I am unable to renew the OFFICE-365 subscription. The payment option only has a credit/debit card. Tried using multiple cards, it always says that the details entered are incorrect. The site says "Bank couldn't authorize the payment method". The debit cards
are all active and I have used one of them last time to renew a OFFICE-365 subscription.

Raised multiple service requests on the same, but no solution. Had long chats, still no solution.

 

subscription Microsoft Office 365

I have a subscription for Microsoft Office 365 for a computer at email address *** Email address is removed for privacy ***

I need to renew this subscription as the credit card connected to the greenslopes account has been destroyed

Can you please help me do this

 

Office 365 Home Subscription

Check your renewal status

Go to your Services & subscriptions page.

https://account.microsoft.com/services?ref=offi...

If prompted, choose Sign in and enter the Microsoft account email and password associated with your Office 365 subscription.

Review the details for your Office 365 subscription..

If you see Renews on [date], then your subscription is set up to automatically renew on that date, unless you turn automatic renewal off or cancel it beforehand.

https://support.office.com/en-us/article/turn-a...

The Renews on date will be just above either a Turn off auto-renew or a Renew link.

The Next charge info shows you when you’ll be charged next, and for how much.

If you see Expires on [date], then your subscription will expire on that date, unless you renew.

Date that this subscription will expire.

Note: For help understanding renewal and billing dates for Microsoft subscriptions, see the "Billing cycles and schedules" section under "Manage my subscriptions" on the Billing help page.