Windows 10: Email link problem

When clicking on a link in an E mail I get a box full of technical letters and numbers and the link doesn`t open.
When I close Outlook,the link is opened on the screen.I`ve attempted to include a screenshot (if it works).

:)

 

problem opening email links

Hi Rich,

Thanks for replying to us with the status of your issue.

We appreciate you for trying the troubleshooting steps.

To assist you better, I like to know; are you able to access the link from any different computer?

I suggest you to start your system safe mode with Networking and check if your able to access the links form Emails. If you are able to access the links in safe mode with networking then perform clean boot in your system.

Follow the below steps:

Step 1: To start your system in safe mode with Networking, follow the below steps:

• 
  Press and hold Shift key and
  restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Settings.
  
• 
  Follow the on Screen instruction.
  
• 
  Select Safe mode with Networking, from the list of options
  

Step 2: Perform Clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program.

https://support.microsoft.com/en-us/kb/929135

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.



Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Build for a friend

Can't link directly to a wish list. You need to email it to yourself and then post the link it gives you there. Then I'll look at it. *Smile It's obvious you're suggesting an i7 build though. hehe

 

New emails link to old emails and they all show in the inbox

Hi Carlson,

Thank you for being part of Windows 10.

Before we proceed, I need more information to help you better.

• How many user account you have configured in the Windows Mail app?
• What do you mean by “New emails link to old emails”?

If you have configured more than one user account in the Windows Mail app then, I would suggest you to switch the user accounts and check the emails in the inbox.

Follow the below steps to switch the user accounts in the Windows Mail app:

• Open the Mail app.
• Under the Accounts select one user account and check the
  Inbox under Folders.

If the issue still persist then, I would recommend you to delete and reconfigure the account.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.