Windows 10: Email PDF attachments from Gmail not showing up on my Windows 10 Mail platform - September 2019

Email PDF attachments from Gmail not showing up via Mail Version 16005.11901.20184.0

on my Windows 10, 64-bit, version 1903 OS build: 18362.356, Mail platform - 22 September 2019

:)

 

Windows 10 Mail App, Gmail and Pdf Attachments

Emails sent with Pdf attachments do not appear with the pdf attachment in the Windows 10 mail app. the email shows but the attachment is missing. This happens for every email picked up from gmail with the default gmail account type and also manual configuration
of a gmail account. Is this a known issue? Is there anywhere to see a list of bugs for the Mail app?

 

Email PDF attachments not showing up on my Windows 10 Mail platform???

I am using Windows 10 Mail as the platform to manage the email service I get from a local provider. No problem receiving email attachments, including PDF files, until today. It rejected the pdf attachments that came in a email. I got the email, just
not the attachments & no indication that they had been rejected...they just didn't show up. When I check my email using my android tablet, no problem the email & it's attachments are there. Ideas as to why this is happening. I haven't changed my security
program (Norton) nor any of the settings. Thanks

 

Email PDF attachments not showing up on my Windows 10 Mail platform???

Hi Dianne,

• With which Email account you're facing this issue?
• What is the file format of those attachments?
• Did you tried accessing the account on Web browser?

This issue might have occurred due to corrupted mail app settings. As an initial troubleshooting, I suggest you to try the below steps and check if this helps.

I suggest you to Run the App Troubleshooter -This tool can automatically identify and fix some problems with the
Windows Store and check if that helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still persists, try the below steps.

Change the Sync Settings in the Mail App and check.

• On Search, click on “Mail” to open the Mail App.
• Click on “Settings”.
• Click on “Accounts”.
• Click on your email account from the list of accounts.
• Select the option “Email” under the section “Change mail box Sync settings”.

Let us know the status of Mail app issue to assist you further.

Thank You.