Windows 10: email server password recovery

change password on email server

:)

 

hdd password recovery

howdy. if this isnt the right forum please move it.
a friend has a 3 year old hp or compaq tower. they called me to help. they are not able to get into the admin accound, because the password was changed. it was changed by them when a popup told them for security they should change thier password.
after it was changed they could no longer get into the admin account with the password they changed it to, and the computer started sending out emails to everyone on her address list with porn and viagara type adds.
i ran anti virus and we found 20 trogans, virus, ect. everything comes back clean now, but we still cant get into asdmin account to format drive.she doesnt have a vista system disc, just the recovery partition.
1.. is there a way to get the password?

2... if not can i install a new hdd and install from her recovery partition?

3...will i be able to install new hdd and install vist from my disc or is the mb set up to not alow that?

thanks for any help, they are on a limited budget and are true friends to me and i would like to help them. thanks! sam

 

Email clients not remembering passwords

Hi all

A friends computer will not remember his gmail password. He used to use outlook, and seeing that I use thunderbird and it would be easier to troubleshoot I installed that for him. Now that was working for a few weeks, and now the same problem is occuring.

We are 100% sure the password is correct, as we can access the email account through webmail, but the local clients will not remember the correct password. Of course the 'Remember password' button is checked, but still no good.

It returns with incorrect password.

Any suggestions?

 

email

1. With Mail open, at the bottom of the left navigation pane choose
   • Selects Settings
   • Select Manage Accounts
   • Select Add account
2. Choose Other account
3. Enter the following information:
   • Email address: Your TELUS.net email address
   • Password: Your TELUS.net password
     
     Note: If you’ve forgotten your telus.net email password, you can reset it by following the recovery steps. If you did not set up a recovery email, please contact us at 1-888-811-2323 and one of our agents will be happy to assist you
4. Click Sign in
5. If you try three times and it fails to add the account, select Advanced
6. Fill out the following information:
   • Account name: TELUS
   • Your name: This is what others will see when you email them
   • Incoming mail server: imap.telus.net
   • Account type: IMAP
   • Port: 993
   • Email address: Your TELUS.net email address
   • User name: Your TELUS.net username, generally your email address will work
   • Password: Your TELUS.net password
   • Outgoing (SMTP) email server: smtp.telus.net
   • Port: 465
   • Check " outgoing server requires authentication "
   • Check " Use the same username and password for sending email "
   • Uncheck SSL for incoming and outgoing email
7. Click Sign In
8. You should see an " All done! " message