Windows 10: Email stuck in Outbox but appears as a "ghost" file; causing "not responding" errors

Hello:

I am working on Windows 10 and have a personal subscription to Outlook 365. I have reached out to ATT tech but my issue is still unresolved.

I have 3 email accounts that are synced when I get into my email accounts on Outlook. One is a gmail, one live, and finally one is a Spectrum ( roadrunner).

My issue is that there appears to be "1-5" emails that are stuck in Send. They do not appear in my Outbox so that I am not able to use the method of moving the files to Draft and then deleting them; because I can not see them in Outbox to allow me to do so.

I am not sure that these issue is causing a more serious issue and that is that my Outlook email file is indicating a "not responding" error message when I am simply using the program and I am attempting to send an email or print or whatever. I am supposing that the "task manager" goes thru some sort of protocol and sees the messages that needs to be sent, attempts that first, fails, and then allows my requested task. Aside from being annoying, it is causing delays in the use of the program and gross inefficiencies.

Tech Support is stating that it appears to be a problem specific to my roadrunner email I have contact Roadrunner/Spectrum and I am awaiting escalated assistance. I am not sure if that will take place so I thought I would contact you.


My research tells me that most of the solutions involves moving the emails back to draft and then deleting them. Again, the issue is that I can not see them in OUTBOX to be able to accomplish that.


Any ideas?


agb

:)

 

why are my emails stuck in the outbox?

Hello Marty,

The challenge you're experiencing with sending an email message might be caused by a misconfiguration with your email account settings. That being said, we'll need additional details to isolate the possible causes of your concern. Kindly answer the following
questions:

• How are you accessing your email messages? Are you using an Outlook desktop app, Outlook.com, or the built-in Mail app to access your email messages?
• Is the issue isolated to a specific recipient?
• Are you getting any error messages?
• What troubleshooting steps have you tried so far?

If you're using an Outlook desktop app to access your email messages, you can refer to these articles that can help you resolved the issue:

• Email stuck in the Outbox in Microsoft Outlook
• My messages won't send

For the built-in Mail app, you can run the Windows apps troubleshooter to scan and fix any issues detected. You can get the troubleshooter from this

page.

We're looking forward to your response.

 

Emails keep getting stuck in Outbox


Every time I either reply, forward or send an email, it gets stuck in the Outbox and I cannot send it.

 

Error saying: There is unsent email in the Outbox!

Hi,



Before we proceed, I need more information to help you better.

• 
  How are you accessing your Email?
  
• 
  Are you using Mail app or Outlook client?
  

I suggest you to go to Outbox in your email account and check do you have any email in outbox. If you have any email then I suggest you to delete the email and check if it helps.



Reply with necessary information so that we can assist you better.