Windows 10: Emails disappear in windows10 mail

Discus and support Emails disappear in windows10 mail in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello I am using win 10 mail programme on my surface book for my emails. I noticed that many times the emails just disappear!! I have seen the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by sudhirborgaonkar, Jan 31, 2020.

  1. Emails disappear in windows10 mail


    I am using win 10 mail programme on my surface book for my emails. I noticed that many times the emails just disappear!! I have seen the heading and when i come to open it fully, i cant find it anywhere at all!

    Pl help


    sudhirborgaonkar, Jan 31, 2020
  2. Larnu Win User

    Office 2013 Mail Merge sending no emails

    I used to have no problems sending a Mail merge on Windows 7, however, trying to do one today on Windows 10, and it's simply not working.

    I've done everything the same, using an excel document as the data source, and that works fine. When I select Finish & Merge -> Send Email Documents and then OK, Word makes it appear it worked (all the dynamic values change to those of the contacts as it cycles through sending each email), but that's it. Not one email is sent; nothing in my sent items and nothing shows that any of those contacts have been email on our exchange or email archive software.

    I've seen that people suggest that Outlook is my default app (it is). Double checked the registry key as well Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\(Default) has the value Microsoft Outlook.

    I've literally done nothing different from when doing this on Windows 7; seems that the searches seem to suggest that it's a common problem as well, but everyone seems to say they had a problem and disappears from their support request (and most answer tell you to check the above registry key).
    Larnu, Jan 31, 2020
  3. Mail on windows10 : email account will not sync.


    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

    I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

    • What exact error are you receiving when you try to sync the mails?
    • Does this issue persist in all e-mail account?

    I suggest you to refer to the below given article to configure the account with Mail app and re-configure it and check if it helps:

    Outlook help - Office Support

    Note: The steps for Windows 8/8.1 applies to Windows 10.

    Also after configuring account kindly follow the below given steps and check if mail syncs:

    • Click on Gear (setting) button in left panel in Mail app.
    • Click or tap on Account in right panel.
    • Click or tap on the Account that is not syncing.
    • Click on Change mailbox sync setting.
    • Select “as item arrives” under Download new content.
    • Toggle Email to ON under Sync options.
    • Check and verify that sync works now.

    Hope this information helps. Post back with updated issue details for further help.

    Thank you.
    Parth P Patel, Jan 31, 2020
  4. Naveen_M Win User

    Emails disappear in windows10 mail

    Email accounts on Windows 10 Mail App disappearing

    Hi Nancy,

    Thank you for writing to Microsoft Community Forums.

    I understand that your e-mail accounts are disappearing from the Windows Mail app. We will look into this for you. For us to isolate the issue and to assist you better, we’d like to ask you a few questions.

    1. Which build version of Windows 10 are you using?
    2. How many email accounts are added to the Windows Mail app?
    3. Are you aware of any changes made on the computer prior to this issue?

    We can try a few steps and check if it helps.

    Refer this article on
    Fix problems with apps from Microsoft Store
    and try all the methods except method 5 and check if it helps.

    Please take your time to try the suggestions and let us know the results at your earliest convenience.


    Naveen M

    Microsoft Community - Moderator
    Naveen_M, Jan 31, 2020

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