Windows 10: End of support on May 31 for Microsoft Band and Health Dashboard apps

Brink · Mar 1, 2019

Microsoft has announced the end of support for the Microsoft Health Dashboard applications and services. This document contains important dates and information regarding the end of support.

On 5/31/2019, the Microsoft Health Dashboard site will be shut down and Microsoft Band applications will be removed from the Microsoft Store, Google Play, and Apple App store.

What’s happening to the Microsoft Health Dashboard?

The Microsoft Health Dashboard applications and services are being discontinued and will no longer be available after 5/31/2019. Microsoft Band device users can continue to use their devices, though web connected features will not be available.

How can I get my data?

Users of the Microsoft Health Dashboard will be able to export their data using export tools on the site until 5/31/2019. Instructions for exporting your data are available at https://support.microsoft.com/help/4000335.

Can I transfer my data to another service or wearable?

Users of the Microsoft Health Dashboard will be able to export their data using export tools on the site until 5/31/2019. Instructions for exporting your data are available at https://support.microsoft.com/help/4000335.

Other providers may provide capabilities to help import activity data exported from the Health Dashboard.

What happens to my data in Microsoft Health Dashboard?

All data in the Microsoft Health Dashboard will be deleted on 5/31/2019.

What happens to data on partner sites like Strava or RunKeeper?

Please refer to partner sites regarding data sync’ed to Health Dashboard partners.

I’d like to delete my data from the service, how do I do that?

Users wishing to completely delete their data from the Microsoft Health Dashboard can review the Microsoft Band Data Privacy notice at https://privacy.microsoft.com/band-phone-app-your-data.

To delete the information from your Microsoft account, please contact us.

What happens to the Phone app?

The Microsoft Band phone app will no longer work after the Health Dashboard service is disabled.

I’d like to delete my data from the phone app, how do I do that?

To delete all data from your phone

Open the Microsoft Band app and tap Menu > My Microsoft Band > Unregister your Band.

Remove the Microsoft Band app from your phone

Note that some phones back up app data in the cloud. Please check your phone settings to ensure additional copies of application data are properly removed.

Will I still be able to use my Microsoft Band?

Yes, but functionality will be limited to what’s available on the Band device. Capabilities provided by the cloud or the phone app will no longer function.

Band users will still be able to:

Record and track daily health information (daily steps, heart rate, basic workouts)

Record activity data (runs, bike rides, hikes, etc)

Track sleep

Set alarms

Note: Resetting the device after the service been discontinued will make it impossible to set up the device again. Only perform this step once you have finished using the Band.

I’d like to delete my data from the Band, how do I do that?

On your Band, tap the Settings Tile

> Power

. Then swipe left, tap Reset Device, and tap Yes when asked if you want to erase all data.

Note: Resetting the device after the service been discontinued will make it impossible to set up the device again. Only perform this step once you have finished using the Band.

Eligibility for a refund

Certain Band users will be eligible to receive a refund according to the below terms. Eligible users are users that either:

Have a Band that is covered under its Limited Warranty; OR

Are Active Users. An Active User is defined as a user who has worn the Band on their wrist and completed a data sync from the Band to the Health Dashboard between 12/1/2018 and 3/1/2019.

All eligible users will receive an email with refund instructions. Refunds will be processed for the following amounts:

Band 1: $79.99

Band 2: $175

Refunds must be claimed by 8/30/2019.
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Source: https://support.microsoft.com/en-us/...d-applications

:)

Marek St. · Mar 1, 2019

Cant skip Band pairing in Microsoft Health App.

Hi MathewSpearey.

Thank you for your quick reply.

Unfortunately in your situation, you will not be able to use the Microsoft Health App without the Microsoft Band.

The reason behind that is that your particular model of a Lumia Phone does not have the SensorCore capability.

This particular feature is necessary in order to be able to use the Microsoft Health App on the Windows Phone devices without the Microsoft Band.

Once the phone has SensorCore capability, on the "Let's Get Started" page of the Microsoft Health App

an option to skip the pairing step will be revealed, namely a link described as "I don't have a Band"

The information about the need of SensorCore to use the App without the Band is provided in the Microsoft Health App Description at the bottom of the App Page on WindowsPhone.com

Or if you're browsing the Store on your phone itself, in the Details Tab of the App Description.

Sorry about the confusion, I will Escalate this thread in order to put more attention into this situation,

and also due to the fact that some other users despite using SensorCore compatible devices are not presented with the option to skip the Band Pairing (LCRT with his Lumia 735 who posted in this thread)

Thank You,

Marek S.

Brink · Mar 1, 2019

Microsoft Health and Microsoft Band: The Next Step

When we launched Microsoft Health and Microsoft Band, it was our first entry into wearable technology and just the beginning of a multi-year vision for the category from which we continue to build and grow. We were beyond excited about what we had to share – but we measured that excitement with a phased approach by launching exclusively in the United States at Microsoft stores.

Today, we’re thrilled to build on what we’ve done, and share more about where we’re heading, by announcing three things. First, in the coming weeks, you’ll see a ramping up of Microsoft store inventory across the United States. Microsoft stores have been our single retail partner since launch. They will receive larger shipments than before, on a more regular basis, and will continue to sell the product in all brick and mortar stores and at microsoftstore.com. We are focused on providing a $199 device that is a complement to your watch – which brings us to the second piece of news we’re sharing with you today, our continued expansion via the US retail channel.

We are excited to announce that we will expand our presence in the US retail channel with the addition of three new retail partners – Amazon, Best Buy and Target. Microsoft has a long history of partnering with these retailers and we are pleased to welcome them on this journey with us. They will begin selling product today, with increased shipments planned for the weeks and months ahead.

Third, our expansion to a new market – the United Kingdom. The UK is a mature mobile market with 7 in 10 adults regularly accessing the internet via mobile devices.* Recent studies have shown an increase in adoption of both free and paid health and fitness apps and devices, and we’ve seen research that suggests an estimated 7 million people are already using fitness-focused wearable devices in the UK, with that number expected to nearly double by the end of 2015.** All of this makes the UK a natural next step for the introduction of Microsoft Health and Microsoft Band.

Since our launch in October, the customer response to Microsoft Band has been exciting to see. The customer reviews for Microsoft Band on the Microsoft Store website have an average rating of 4.3 out of 5. And, the Microsoft Health app has more than 1,000 reviews in the Windows Phone, Android and iOS app stores with an average rating of 4 out of 5. We couldn’t be more pleased with the response!

We made a commitment to build the experience jointly with our customers and partners, and that’s a promise I’m happy to say we are delivering on.

We have been closely tracking feedback, and we’ve learned that our customers want more insights, additional features and deeper integration with existing applications and services. They are excited about the ability to derive insights from data and how it can help them reach their fitness and wellness goals. Simply put, our customers are looking for us to roll out even more updates in an even more meaningful way. They want us to introduce new tiles and functionality beyond running and exercise and new workout content, related to sleep tracking and more. And, they want us to do more to combine data from existing apps on devices they already own, so they can reach their goals at work and while working out.

In February, we successfully implemented our first response to our customer’s direct feedback with a robust update which included the addition of a web dashboard that features new health and fitness observations and more detailed charts for viewing data. We also added biking functionality, new productivity features for viewing and responding to notifications, deeper integration with MapMyFitness and Microsoft HealthVault, and the introduction of the Microsoft Band SDK Developer Preview. This was just the first of many updates we plan to make available, giving our customers new features and functionality over time at no additional cost.

That brings me to the last consistent request we’ve heard – people wanted more opportunities to purchase Microsoft Band. That’s why, today, we announced our plans to get Microsoft Band on even more wrists here in the US and the UK alike.

Today, Microsoft Band will be available in the UK for pre-order for £169.99***, from Microsoft stores along with key retail partners in the UK, including Amazon, Curry’s PC World, Dixons Travel, Harrods, and O2. It will go on sale beginning April 15th. We are excited to expand to an additional market, and to incorporate the feedback of more customers into our future product and service updates.

We’d like to thank our customers for their response to Microsoft Health and Microsoft Band thus far. Our mission is to help them live healthier and be more productive – both through bringing our experiences to new customers, including those in the UK, and through our new partners in the US. We’re excited to continue delivering on our mission, while shaping our product and experiences regularly through customer feedback.
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Source: Microsoft Health and Microsoft Band: The Next Step in Our Journey - The Official Microsoft Blog

HarryS-NJ · Mar 1, 2019

On Windows Phone 8.1, how to use Microsoft Health without MS Band (to replace MSN Health & Fitness)?

My Lumia 635 says that MS is discontinuing support for MSN Health & Fitness on 11/1/15. It looks like Microsoft Health is intended to be the replacement for MSN Health & Fitness, so I downloaded Microsoft Health to my phone. However, I can't configure
it because it is stuck on trying to connect via Bluetooth to a Microsoft Band (which I don't have and don't want to purchase at this time).

Is there a replacement to MSN Health & Fitness? I use the step counting and GPS Tracker and would like to continue to use them after 10/31/15.

Windows 10: End of support on May 31 for Microsoft Band and Health Dashboard apps

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