Windows 10: Endlessly stuck on "Undoing changes to your computer" when upgrade Windows to 1909 using...

Lately I wanted upgrade my OS to the latest version 1909, but, unfortunately it wasn't going quite well.


This is what happened.



1. My devices info:


Surface Pro 3, 64GB, Windows 10 Professional Edition. And the external media I used is Seagate 2TB Portable Drive.




2. Upgrade and rollback failures:


I was informed to restart when the upgrade software completed downloads, everything seems okay till I got notice written on screen like "Can't upgrade Windows, now undoing changes made to your computer..." . Then it took about 3 min and then reboot, and went back this scenario again and again, endlessly.



3. The logfiles:


Hopelessly, I accessed my drive through WinPE, then I found errors:


-- part of file named C:/$WINDOWS.BT~/Sources/Rollback/setupact.log --

2020-02-09 22:01:56, Info SP Initiating rollback/uninstall, phase = 0

2020-02-09 22:01:56, Info Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat

2020-02-09 22:01:56, Info Found existing diagnostics data, attempting to load it.

2020-02-09 22:01:56, Info SP Disable Shift-F10 command prompt hotkey

2020-02-09 22:01:57, Info SP Current phase string : SafeOS,Start

2020-02-09 22:01:57, Info SP Current op string : 44,end

2020-02-09 22:01:57, Info SP Current result string: 2147942431

2020-02-09 22:01:57, Info SP Current bugcheck string: NULL

2020-02-09 22:01:57, Info SP Connected standby str: Yes

2020-02-09 22:01:57, Info SP Connected standby : Yes

2020-02-09 22:01:57, Info SP Current phase : 2

2020-02-09 22:01:57, Info SP Current op : 13

2020-02-09 22:01:57, Info SP Current result: 0x8007001F

2020-02-09 22:01:57, Info SP Analyzing system in C:\WINDOWS

2020-02-09 22:01:57, Info CheckCrashInfo: 1 page files found:

2020-02-09 22:01:57, Info CheckCrashInfo: PageFile 0: 'C:\pagefile.sys'

2020-02-09 22:01:57, Warning ExtractBugCheckInfo: Unable to find file C:\pagefile.sys, error 0x00000002

2020-02-09 22:01:57, Warning ExtractBugCheckInfo: Unable to find file C:\tmpgfile.sys, error 0x00000002

2020-02-09 22:01:57, Info SP No crash detected. Try to get the binary info of last crash dump.

2020-02-09 22:01:57, Info SP Fail to find the registry key of last crash dump. Error: 0x00000002

2020-02-09 22:01:57, Info SP Cannot recover the system.

2020-02-09 22:01:57, Info SP Rollback: 2 Showing splash window with restoring text: Undoing changes made to your computer...

2020-02-09 22:01:57, Info SP SetupPlatfrom: Executing Execute.PreRollback commands

2020-02-09 22:01:57, Info [0x064149] IBSLIB RollbackExecuteSequence in progress...

2020-02-09 22:01:57, Info [0x064130] IBSLIB ExecuteRollbackSequence: CheckpointSetupPlatformOSSwitchCheckpoint rollback in progress.

2020-02-09 22:01:57, Info SP Cleaning up C:\hiberfil.sys

2020-02-09 22:01:57, Info SP Cleaning up C:\pagefile.sys

2020-02-09 22:01:57, Info SP Cleaning up C:\swapfile.sys

2020-02-09 22:01:57, Warning SP CSetupPlatformCheckpoint::CopyLogFiles: Cannot locate log restore file "D:\$WINDOWS.~TMP\Rollback\LogRestore.TXT". Did we even get this far?

2020-02-09 22:01:58, Warning SP CSetupPlatformCheckpoint::CopyConfigFiles: Cannot locate source config file "C:\$WINDOWS.~BT\Sources\SetupPlatform.Drivers.External.ini".

2020-02-09 22:01:58, Info SP There is no crash dump file!

2020-02-09 22:01:58, Info SP Original list of new paths to be removed:

2020-02-09 22:01:58, Info SP Could not find information about the new WinRE partition. Error: 0x00000002

2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim path: D:\$WINDOWS.~TMP\WindowsOld.wim

2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim found

2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM handle created.

2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM temp path set.

2020-02-09 22:01:58, Warning SP FindGlobalPath: Cannot find volume name for \\?\GLOBALROOT\Device\HardDisk0\Partition3. Error: 0x0000001F

2020-02-09 22:01:58, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: Set the reference to the recovery image WIM \\?\GLOBALROOT\Device\HardDisk0\Partition6\RecoveryImage\INSTALL.ESD

2020-02-09 22:02:04, Info SP CSetupPlatformOSSwitchCheckpoint::Rollback: WIM image loaded.


... duplicated info


-- --



-- part of file named C:/$WINDOWS.BT~/Sources/Rollback/setuperr.log --

2020-02-09 22:04:15, Error SP CSetupPlatformOSSwitchCheckpoint::Rollback: Unable to apply WIM image. Error: 0x80070570[gle=0x00000570]

2020-02-09 22:04:15, Error [0x064189] IBSLIB RollbackExecuteSequence: threw exception.: ApplicationException: OldWIMRollback: Unable to restore WindowsOld.wim void __cdecl CSetupPlatformOSSwitchCheckpoint::Rollbackconst unsigned short *

2020-02-09 22:04:15, Error SP CSetupPlatformRollback::Execute: ExecuteRollback failed. GLE = 5

2020-02-09 22:04:15, Error SP Rollback: Failed to execute rollback. hr = 0x80004005

2020-02-09 22:04:16, Error SP CSetupPlatformPrivate::Rollback: ExecuteRollback failed.


... duplicated info


-- --




For more details, please refer attachments.


5 days past and I need my OS back to normal. I really appreciate your response! Please help!

:)

 

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Below Steps I followed.

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3. Installed Windows 10

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My computer seems to be stuck in a Windows 10 failed upgrade loop. I was running fine on a beta version of Windows 10, and then I came downstairs one morning to see it repeatedly booting, attempting to repair, then rebooting. The steps I've taken to diagnose are:

• Attempting to boot off a USB drive (with all drives disabled in BIOS) - this fails at the point of the blue windows screen
  
• Attempting to boot the machine itself and getting into "repair/safe mode" using F7
  
• Looking at the BIOS for obvious failures (e.g. RAM that should be there is missing) - nothing obvious is wrong.
  

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