Windows 10: EOS ERR 1603 epic games online installer

I keep getting this error message when triyng to install the epic games online services installer- EOS ERR 1603 - I already have Microsoft Framework 3.5 installed on my hard drive- not sure how to fix this- it seems to be making my EPic Games unusable which sucks.

:)

 

Epic Games Launcher

I got this computer from my step dad, he got it from his insurance company. When I open Epic Games launcher I can see the logo but the rest is blank. Is there a file I need to remove? I really would love any suggestions

*Moved from Virus and Malware forum by moderator*

 

ERROR 0xc000012f whe I try to enter the Epic Games Launcher

Hi BrayanOng,

Having a corrupted app file is one of the possible reasons why you are getting this error code: 0xc000012f when entering the Epic Game Launcher. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• When did the issue start?
• Were you able to enter the Epic Game Launcher before without any problem?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the Epic game Launcher?
• Which version of Windows are you using?

 

epic games the application was unable start correctly

OK, Epic games have a page about the error you are getting. You can see this here:

https://www.epicgames.com/help/en-US/epic-games...

I know you have just uninstalled and reinstalled, but you may need to re-download the latest epic games installer from their link first and also uninstall following their steps.

Let me know how you get on.