Windows 10: Epic games

I have been trying to install epic games for a couple weeks now and have had no luck. I've done all the troubleshooting online for it and i even contacted epic games. They think it may be on my end which is why i am seeing if you guys can help.

:)

 

Epic Games Launcher

I got this computer from my step dad, he got it from his insurance company. When I open Epic Games launcher I can see the logo but the rest is blank. Is there a file I need to remove? I really would love any suggestions

*Moved from Virus and Malware forum by moderator*

 

ERROR 0xc000012f whe I try to enter the Epic Games Launcher

Hi BrayanOng,

Having a corrupted app file is one of the possible reasons why you are getting this error code: 0xc000012f when entering the Epic Game Launcher. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• When did the issue start?
• Were you able to enter the Epic Game Launcher before without any problem?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the Epic game Launcher?
• Which version of Windows are you using?

 

Can't delete Epic game Launcher.

Hello, Epic Games Launcher Keeps crashing a lot making other apps and website crash and slow, So I tried to delete Epic Game, And its keeps saying "Please close Epic Game Launcher before trying to delete it." I'm so confused the Epic Game is not even open.
Also I downloaded Epic Game from Epic game website on Google Chrome.