Windows 10: Epson ES-50 scanner

Recently purchased compact scanner and having trouble setting up to HP Laptop purchased last week. I'm not able to get laptop to recognize scanner. any advice would be great

:)

 

I bought an Epson ES-50 scanner.

You have posted to the Windows 8 forums.

That error message you have posted relates to Windows 8.1.

And so does the system requirements for that update.

Windows 8.1 Update (KB2919355)

Download Windows 8.1 Update (KB2919355) from Official Microsoft Download Center

Supported Operating System

Windows 8.1

Support for 8 ended in Jan, 2016 and you were supposed to use the free upgrade to 8.1

Did you download the Windows 8 drivers for it, or the Windows 8.1 drivers from Epson?

Epson WorkForce ES-50

Epson WorkForce ES-50 | ES Series | Scanners | Support | Epson US

 

I bought an Epson ES-50 scanner.

I bought an Epson ES-50 scanner. I have followed all the directions to download files for the scanner. I keep getting a blocked message. I called Epson and they say it is a microsoft problem. Below is the message I am getting.

 

Find a driver for Epson Perfection 1240U Photo scanner on Windows 10 64 bit

I found a solution here.

(translated the following steps from german. Sorry if it's not exactly translated.)

• Search the Win10 64 bit driver for the Epson Perfection 2400 scanner
  
• I found "Epson Scan 3.0.4 17-Jul-2009 20.68MBs" and installed it. The installer asks for the scanner model. I only selected EPSON Perfection 2400.
  
• Connecting the scanner afterwards needs some manual help: Go to device manager and find the EPSON Perfection 1240. Manually install the driver from the context menu - Update driver... - Browse my computer... - Let me pick from a list...
  
• Select Imaging devices
  
• EPSON Perfection 2400
  
• Done
  

The scanner is shown as EPSON Perfection 2400 instead of EPSON Perfection 1240. But it works.

On the german epson support page there is also an update for the driver "EPSON Scan Updater 1.0 13-Jul-2018 0.72MBs". I also installed this afterwards with success.
Probably the english version "Scanner Driver and EPSON Scan Utility v3.04A" has this update already included.