Windows 10: Epson et4750 wireless - not scanning from control panel

Just bought a new Epson et-4750 printer scanner and unable to scan from control panel on it. Spoke with Epson who advise it is a firewall issue in Windows 10.Surely I am not the first new customer with this problem. How do I check and fix/update system.

:)

 

windows 10 control panel

Hello,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you want to know how to access the control panel in Windows 10?

I certainly understand your concern and will try my best to help you.

I would suggest you to try the following steps to open the Control Panel in the system.

Step 1: Opening Control Panel in Windows 10.

• 
  Open Run command box by simultaneously pressing Windows and R keys (Windows + R).
  
• 
  In the Run dialog box, type
  Control and then press Enter key to open the classic Control Panel.
  

Step 2: Access Control Panel in Windows 10 from desktop.

• 
  Right-click on the Start button (Windows logo button at the bottom-left corner of the desktop) and then click Control Panel to open the same.
  

Step 3: Launch Control Panel using search.

• 
  Open Start menu or screen.
  
• 
  In the search box, enter Control Panel and then press Enter key to open the same.
  

Note: You can quickly access the search with the help of Windows + C hotkey.

Step 4: Create Control Panel shortcut on desktop.

• Right-click on desktop, click New, and then click Shortcut.
• In Type the location of the item box, type the following path.

explorer shell:ControlPanelFolder

• Click Next button.
• In the Type a name for this shortcut box, type Control Panel, and click Finish button. You can now double-click on the Control Panel icon on the desktop to quickly launch the same.

Step 5: Pin Control Panel to Start or taskbar.

• 
  In the Start search box, type Control Panel.
  
• 
  When you see search results, right-click on Control Panel entry and then click Pin to Start to pin it to the Start menu or screen.
  

Note: Clicking Pin to taskbar will pin the Control Panel to taskbar.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

windows 10 control panel

Step 2 does not work at all. Anything from File Explorer and above does not launch at all.

 

Epson ecotank 2760 Scanning issue

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to use the scanning option on your Epson All-in-one Eco Tank 2760. In order to get clarity
and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• 
  What is the make and model of the PC?
  
• 
  Are you aware of any changes on the PC prior to this issue?
  
• 
  What is the error that you see while scanning?
  

Meanwhile,
we would suggest you to install
Epson ScanSmart v3.4.5
utility from Epson and check.



If the issue persists, then
we would suggest you to update the scan driver and check.

1. Press
   Windows + X keyand
   selectDevice Manager
   from the context menu.
   
2. 
   Spot and expand the “Imaging devices”.
   
3. 
   Right click on the Scanner driver and select
   “Uninstall”
   
4. 
   Check the box beside “Delete the driver software for this device”
   
5. 
   Restart the PC and then install the driver from
   
   Epson website
   

Regards,

Aditya Roy

Microsoft Community – Moderator