Windows 10: Epson V500 Perfection scanner shows in settings devices but acts as if not connected.

Scanner is in list of devices in settings, but acts as if not connected. Installed Microsoft scan from store but that didn't help.

:)

 

Epson v500 scanner not working with Win 10

I have upgraded to Windows 10 and reinstalled my Epson Perfection V500 scanner with a new driver as directed (several times.) Now I am able to scan color photos and documents, but not 35mm color slides or film negatives. (The default Profile is listed
for Color Film and no other profiles are specified.) Also, I am unable to open the Epson Scan Settings window. And I have lost the Installation CD that originally came with the scanner. Any other suggestions?

 

Epson v500 scanner not working with Win 10

Get the drivers from the Epson support page for your scanner.

 

Find a driver for Epson Perfection 1240U Photo scanner on Windows 10 64 bit

I found a solution here.

(translated the following steps from german. Sorry if it's not exactly translated.)

• Search the Win10 64 bit driver for the Epson Perfection 2400 scanner
  
• I found "Epson Scan 3.0.4 17-Jul-2009 20.68MBs" and installed it. The installer asks for the scanner model. I only selected EPSON Perfection 2400.
  
• Connecting the scanner afterwards needs some manual help: Go to device manager and find the EPSON Perfection 1240. Manually install the driver from the context menu - Update driver... - Browse my computer... - Let me pick from a list...
  
• Select Imaging devices
  
• EPSON Perfection 2400
  
• Done
  

The scanner is shown as EPSON Perfection 2400 instead of EPSON Perfection 1240. But it works.

On the german epson support page there is also an update for the driver "EPSON Scan Updater 1.0 13-Jul-2018 0.72MBs". I also installed this afterwards with success.
Probably the english version "Scanner Driver and EPSON Scan Utility v3.04A" has this update already included.