Windows 10: Error 0x80004005 when playing music in Groove Music in Windows 10

If you receive Can’t Play error 0x80004005 when trying to play music or audio files in Groove Music, then this post will help you. The […]

This article Error 0x80004005 when playing music in Groove Music in Windows 10 first appeared on TheWindowsClub.com.

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Groove Music


My Groove music suddenly stopped playing files when I doubleclick on them (groove music launches but is blank). I can use a different player but I have to click into that player as Groove Music is my default. I am reorganizing all of my music (tens of thousands of files) and this won't work for me.
Any suggestions?
I have Windows 10 on a PC.
I found an online troubleshooting that suggesting I delete temporary files and reset Internet explorer which I did and which has not helped.
thank you
(I am also not super tech savy so laymen's instructions is appreciated)

 

Groove Music Unable to Play Music

We'll try a different approach, we suggest that you reinstall Groove Music and see if it has the same issue. Follow the steps below on how to remove and reinstall Groove Music:

• Open Start menu, search for "PowerShell"
• Right-click the PowerShell shortcut and select "Run as administrator". Agree to the UAC prompt.
• Type/Copy paste Get-AppxPackage *zunemusic* | Remove-AppxPackage.
• Once that Groove Music has been uninstalled, launch Windows 10 Store.
• Type/Search for Groove Music and install.

Looking forward to your response.

 

Can't play songs from Groove Music Pass, error 0x80070002


Hello, I need some help with Groove. Suddenly it stopped working and wont play any song that comes with the Groove Pass. When I try to play a song it loads for a moment and then a message error appears that says: “Can't Play The item is missing or we can't get to it. 0x80070002”.

It only happens with music included in the Groove Pass, no matter if the song has downloaded in my PC or playing via streaming, it gives me the same error. Songs from Onedrive or local files work fine.
I have tried to repair this issue using methods like:

• Uninstalling the app with Cccleaner, Powershell script and manually (getting ownership of WindowsApps folder and deleting all Zune Music folders).
• Re-registering the app with PowerShell
• Deleting files in Temp Folder.
• Using Windows Update and Windows Apps troubleshooter (this was the worst one, it broke other apps)

I added an account without a Groove Pass and it can play all the previews fine. I think that the problem is
not the music files but the “thing” that checks if my subscription is valid, it probably became damaged.