Windows 10: Error 0x80090016 log in with pincode

Hi, I got a problem. I want to log in with my pincode, as I don't know my password. But after entering the correct pin I get error code 0x80090016.

The first thing I did was starting in safe mode. Bit unfortunately I was not able to select sign in options in safe mode, so I cannot get to the screen where I can enter my pincode.

Second thing I did was hitting forgot password, where I needed to enter my full gmail address, but I do not receive any recovery mail via gmail.

So third thing I did was the other option in forgot password, where I needed to go to a certain link where I should be able to recover my account. But O do not know any other passwords nor any recent mailing contact, as I do only login via pin and mail via other servers.

So now I am lost and am not able to start my computer. I am using Windows 10 and there are no other accounts at the pc. Any ideas?


< Moved to English forum >

:)

 

Error 0x80090016

Ibtry to type in my code and then says that something went wrong (0x80090016) i cant even get passed sign in page... Tryed f8 and f11 and nothing..

 

Error 0x80090016

Hi Natasha,

The error 0x80090016 is possibly due to your system being damaged or from certificate error to hard disk corruptions. To isolate your issue, we'd like to gather more information:

• What is the exact error message you receive?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

 

Error Code: 0x80090016

We appreciate you for getting back to us with the above information. Certificate errors and software conflicts can produce the error code
0x80090016. We suggest that you boot your computer in Safe Mode and log in, then reboot back into normal mode. To do this, follow the steps below:

• Hold down the Shift key while you press the Power icon and select
  Restart.
• In the Windows Recovery Environment, select Troubleshoot > Advanced options > Startup Settings > Restart.
• When your computer restarts, the Startup Settings will display. Select option 4 to
  Enable Safe Mode.
• Sign in to your account while in Safe Mode and see if you're able to log in using your PIN.
• Restart your computer to return to a normal boot.

Let us know the result of your troubleshooting so we can move forward to rectifying your concern.