Windows 10: Error: 0xc0000005, blank screen when logging into PC

when i turn on my laptop i get to the point when i have to put in my PW to get onto my laptop then my screen goes blank and eventually shows error code 0xc0000005 i can open task manager but i cant do anything on that please help


***Original title: blank screen and 0xc0000005***

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blank screen and 0xc0000005

when i turn on my laptop i get to the point when i have to put in my PW to get onto my laptop then my screen goes blank and eventually shows error code 0xc0000005 i can open task manager but i cant do anything on that please help

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

Error code 0xc0000005

Hi Samuel,

If running your antivirus software to scan for malicious programs does not help, I suggest disabling Data Execution Prevention. It's a built-in feature on Windows for protecting your computer. Some programs may not be compatible with this feature and opening
the app or game will cause 0xc0000005 error.

To disable it, log in using an admin account and follow these steps:

1. Press Windows key + R, type sysdm.cpl and press
   Enter.
2. Click the Advanced tab > Settings button.
3. Click the Data Execution Prevention tab.
4. Select Turn on DEP for all programs and services except those I select.
   
5. Click Add and open the problematic executable file/game.
6. Click OK.

Let me know how it turns out.