Windows 10: Error adding child to family

Discus and support Error adding child to family in User Accounts and Family Safety to solve the problem; Trying to add a child to my family group. After going through and giving consent, I get this error screen. MS support has told me there's nothing... Discussion in 'User Accounts and Family Safety' started by FrustratedFamilyUser, Jun 20, 2021.

  1. Error adding child to family


    Trying to add a child to my family group. After going through and giving consent, I get this error screen. MS support has told me there's nothing they can do about it and they referred me here. Is anyone able to help with this?

    :)
     
    FrustratedFamilyUser, Jun 20, 2021
    #1
  2. Ferdz Amp Win User

    Problems adding a child on the family account

    Hello,

    We're here to help.

    You might be facing this issue due to the account is not configured properly.
    Kindly refer to the steps below on how to reconfigure your
    Family Safety feature for your Windows 10 device.

    To remove a child

    • From a web browser, go to
      http://account.microsoft.com/family
      and sign in with the Microsoft account of an adult in the family.
    • To remove a child, choose Remove at the top of the section labeled
      Select a child to view or edit their settings.
    • Select the person you want to remove from the family.
    • Select the Remove button that appears when you've chosen the person to remove.

    To add a child to your family

    • Sign in at
      account.microsoft.com/family
      .
    • If this is your first time setting up a family, select Add a child.

      If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select
      Add.
    • Enter your child's email address and select Send invite. If your child doesn't have an email address, select
      Create a new email address for your child and follow the instructions on the screen.

    Your child will need to accept the invite from their email.

    Do note, you need to accept the email invitation from a device with the Child account currently logged in.

    Let us know how it goes and we will be glad to assist you further.
     
    Ferdz Amp, Jun 20, 2021
    #2
  3. Problems adding a child on the family account

    Hi,

    After your child accepted the invitation, did you have him/her sign in to Windows 10 using the same email address you sent the invitation to?

    That will be the last step in adding your child to your family.

    Kindly refer to the link below.


    Other Helpful Links:


    Let us know if you need further assistance.
     
    Joanna 777, Jun 20, 2021
    #3
  4. Error adding child to family

    Family Safety - add device to child profile

    Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)


    Error adding child to family 7618e897-2574-4517-80ca-0ef18325dda6.png


    After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

    Regards.
     
    Jordan Dom, Jun 20, 2021
    #4
Thema:

Error adding child to family

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