Windows 10: error CAA2000C when signing into microsoft store using school login

error below keep appearing when i log in:

:)

 

App Store sign-in error, 0xD000000D

Hi Suzanne,

There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

• Open Settings > Accounts > Your email and accounts.
• Select Sign in with a Microsoft account instead.
• Follow the on-screen instructions.

Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

Update us with the result.

Regards.

 

I can't sign in windows store and I can't use acount microsoft to sign in windows

Hi,

Apologies for the late reply. Are you still facing the issue?

If yes, Please follow below suggestions:

What happens when you try to sign to Windows Store?

Please give us the complete error message if any.

For Windows store issue you may refer the following suggestion:

I would suggest you to refer to the following steps:

• 
  Press Windows +R Keys to open Run command
  
• 
  Type wsreset.exe and hit enter
  

Now, try to open store and see if that helps.

 

microsoft not login in

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error when you try to upgrade Windows and use Store.



It would be great if you can help us with the details requested below:

• How are you trying to upgrade Windows?
  
• When do you get the error in Store?
  
• When you say, “microsoft not login in” where are you trying to login?
  
• Which build version of Windows is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

For Windows Update issue, I would suggest you to refer the steps mentioned in the article

Fix Windows Update errors and see if that helps.



For Microsoft Store, I would suggest you to try resetting Microsoft Store cache. Press the
Windows Logo Key + R to open the Run dialog box, type
wsreset.exe, and then select OK.



The error 0x80072EE7 indicates a connection issue. I would suggest you to try changing the network connection and see if that makes a difference.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator