Windows 10: Error code 0xc0000185 on Acer Nitro 5 over Windows 10 20H2 update

I've spent three days rebooting my computer down to factory settings due to a sudden error that keeps happening on my Acer Nitro 5: it fails to boot into Windows 10, as though the booting files had been corrupted, and the main possible culprit I've seen so far is the latest 20H2 update. The error happened upon a failed installation of the update, which likely failed because my WiFi connection has been very unstable in the last months and the update was probably only half-downloaded by then, at best, but going by the system's behavior as in, displaying the "Preparing Windows. Do not turn off your device" screen, despite I hadn't even been WARNED there was an update on the way, it was attempting to install it anyways.


I have managed to back up my files through command prompt, and I have successfully rebooted the computer many times now with a Windows 10 USB Drive Boot, but upon attempting to reinstall my laptop's Intel Optane Memory System, I had the exact same crash -- whether with updates enabled or disabled --, resulting in the "No bootable device" screen once more. I don't know if I have two problems, or one, persistent one, that has spread out and affected the Optane Memory System too. For now I've decided to stall the update to 20H2 for as long as I can, and not to install Optane until I can figure out what's the actual source of this problem. If anyone has any input on what the problem might be and how to resolve it, thanks in advance.

:)

 

Stop code:0xc000021a on Acer Nitro 5 laptop

Hi TN. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

Go into BIOS/UEFI Setup to see if you can set the onboard chip to default. You can power on while pressing the Acer F1 or ESC key. Older models may use F2. This may be listed on the BIOS splash screen.

If you don't get a display for the BIOS even, then I'd reinstall the Nvidia card and properly disable it in BIOS setup before removing it this time.

More about managing Dual Graphics on Acer Nitro 5 laptop:

https://community.acer.com/en/discussion/561750...

https://community.acer.com/en/discussion/543584...

https://www.laptopmag.com/reviews/laptops/acer-...

https://community.acer.com/en/discussion/553471...

I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

________________________________________________________

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Error code: 0xc0000185

Error code 0xc0000185 can be caused by damaged or corrupted startup files or errors on the hard disk. Did the issue happen while updating your Windows 10 device?

Pressing Enter will instruct Windows to automatically fix the boot problem. Should the issue continue, you can use a Windows 10 installation media as stated in your screenshot. You can create one using the
Media Creation Tool installed on a different machine.
Arul_D provided steps on how to resolve
Error code 0xc0000185 on his response from this
thread.
He also provided a link on how to create an installation media for Windows 10.

Let us know how it goes.

 

Realtek Audio Console on Acer Nitro 5

Hello all. I recently noticed that my Acer Nitro 5 was no longer detecting any headset devices and I am unable to get any input via the mic (and have also borrowed other headsets from the original one I had, all of which have the single 3.5mm jack which
works with the Acer Nitro 5's single audio input). I am also only getting this when I pull up the Realtek Audio Console:



What steps should I take to resolve this issue?