Windows 10: Error "Failed to create D3D9 device" whenever i launch a game. How to resolve it?

Hello,

i would like to know a way to definitely resolve this problem as it is really frustrating. I get this error whenever i try to launch a game since almost 1 month. I tried every solution i saw on online forums and sometime they worked only for one gaming session or maybe a couple of days, after which the error came back. I keep every single driver constantly updated. Just a couple days ago i downloaded an optional windows update because of the error, thinking that it could fix it somehow. Incredibly after the download and reboot of my laptop i was again able to launch games. It lasted a couple of days, after which it came back. Today i am not able to play again. I really don't understand how to get rid of this. There was one time where i was able to get rid of it for that day only by downloading a driver for the Intel Rapid Storage Technology, and it was literally the only thing that changed before and after the error. So here i am, after i tried everything i am really hoping you can help me somehow.

Thanks for the help!

Here are the specs of my laptop:

Model: Dell Vostro 3578

Ram: 8 gb

CPU: IntelR CoreTM i7-8550U CPU @ 1.80GHz[Cores 4] [Logical/Core 2]

OS: Microsoft Windows 10 Pro 64 bit 10.0, build 18363

Disk C: TOSHIBA MQ01ABD100 1TB

Graphic Cards: IntelR UHD Graphics 620 / Radeon TM 520

DirectX version: DirectX 12

BIOS: 1.10.0

:)

 

Failed to create D3D Device

Hello Pedro,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• What is the make and model of your computer?
• Were there any recent changes made prior to this issue?
• Does the issue also happen to other games or application?

Upon researching, some users had suggested that configuring the launch options fixed the issue:

1. Go to Steam's Library.
2. Right-click on the affected game.
3. Go to Properties > General > Set launch options...
4. Type in "-dxlevel 90" or "-dxlevel81"
5. Click OK.

Looking forward to your response.

Regards.

 

Some steam games fail to launch on Windows 10

Hi Ponyatno,

Welcome to Microsoft community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

To assist you better, please provide us more information.

• 
  What is the completer error message do you received?
  
• What exactly happen you try to launch Dota 2 using steam account?

For now let’s try simple troubleshooting steps and check if this help in resolving the issue. I would suggest you to disable and enable the graphic driver.

If the issue still persist, I would recommend you to uninstall and reinstall the game and check.

• 
  Press Windows key + X and select Control panel.
  
• 
  Click on Program and features, locate for the game, right click on it and uninstall it.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Windows 10 "An error occurred while launching the setup. The remote procedure call failed."

Hi Mike,

In order for us to find out what causes your game installation to fail and get error message "An error occurred while launching the setup. The remote procedure call failed", we would like to gather more information:

• What is the name of the game?
• Did you get it from Windows Store?
• Have you checked if the game is compatible to Windows 10?
• What other troubleshooting steps have you tried so far?

Regards.