Windows 10: error in birthdate on microsoft account

Microsoft has a family member who is well (I mean well) over the age limit of 18 as 6 years old. It gave this family member the birth date of when we purchased the computer (or someone it was set up that way accidentally). We have been trying to change this and contacting Microsoft support without having to pay for something that should be simple. Emails are never answered.

Could use some guidance. Thank you.

:)

 

Changing a Microsoft account from an (incorrectly entered) adult birthdate to the correct child's birthdate

The links provided in the above response pertain to an account which is already setup as a child. That is not my situation.

My issue is going from an ADULT account to a CHILD account. Currently, the account is setup (incorrectly) as an adult account. I would like to update the birthdate to reflect that this is a child account.

This is an easy scenario to test:

• Setup a new Microsoft account with a birthdate that makes you an adult.
• Log off and then log back in
• Go to your profile and attempt to change the birth date to make you a child.
• The system will prevent you from making this change.

Any suggestions?

 

Error while changing my son's birthdate to be a child account: "Your birthdate cannot be updated at this time"

My son's account was set up as a standard Microsoft adult account. When I try to change his birthdate to be a child, I get this error:

Your birthdate cannot be updated at this time.

• He is already listed as in my family and shows in my Family list as an adult
• I am not allowed to manage his account from my own account (because he's listed as an adult)
• I have his login
• While logged into his account, I am given the option to change his birthdate, but it doesn't work.
• When I try to change the birthdate from within his account, I am given a prompt that I will be charged $0.50 to change his account into a child account.
• I agree to the $0.50 charge.
• Instead of updating his birthdate or asking for CC info, I get that error: Your birthdate cannot be updated at this time.
• If I change his country to Canada, I can update the birthdate, but the account still isn't a child account (which is my entire goal)
• If I try to change his country back to USA while keeping the correct birthdate, I get that same error above saying the birthdate cannot be updated at this time (even though I'm changing the country; not the birthdate).

Please help. I just want my son's account listed as a child account so I can manage his account and content restrictions. I have three children in my Family account. Two of which are showing as adults but are children.

How do I update my child's birthdate to convert his standard account into a child account?

 

Changing my child's birthdate.

Hello,

It looks like you're having challenges changing your Child account's birthdate. We would like to know if you've tried to follow or redo the steps provided in this
article on how to change the birthdate on a Microsoft account.

Regards.