Windows 10: error message when scanning to email

when I try to scan to email wit a hp2622 I get the error message "hp scan application is unable to open your email application, check email configuration

email works ok, but I cannot find email stings for the scanner

:)

 

Emailing from Windows Fax and Scan.


My daughter, whose laptop O/S is Windows 10 Pro, has run into the following problem when using Windows Fax and Scan. Her default email client is eM Client but when she tries to send a scanned document as an attachment, Fax and Scan opens Microsoft Outlook which is overlaid with an error message which indicates she is not licensed to use Outlook. Fax and Scan should, of course, open eM Client. She has to save the scanned document., open eM Client , then attach the saved document to an email. This, therefore, involves an annoying extra step.

How can Outlook and its error message be prevented from opening up from Fax and Scan and eM Client substituted please?

 

scan and email issue with windows 10

Hello Angelina,

We realize the inconvenience you are experiencing with Scanning and sending emails. We will certainly help you.

It would be grate if you can reply to this questions to assist you further:

• What happens when you try to scan?
• Do you receive any error message or code?
• What exactly happens when you try to send e-mail from your system?
• Are you facing issues with Mail app? Do you receive any error?

Meanwhile, I suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Step 1: Follow these steps to run the troubleshooter:

a. Type troubleshooting in the search box on taskbar.

b. Click troubleshooting in the search results.

c. Click "View all" and then click "Hardware and Devices".

d. Click "Next" and follow on-screen instructions.

Step 2: Also you can update drivers from the Device Manager and check if it helps.

Follow the steps to update drivers from the Device Manager:

• 
  Right click on Start button, select
  Device Manager.
  
• 
  Find the drivers which needs to be installed and also see if there are any warning symbols. If yes update the drivers.
  
• 
  Right click on the scanner device and click on
  Update driver.
  

Let us know the result. We will be happy to assist you further.

Thank you.

 

no email on windows 10

Hi Rick,

To further isolate the issue, we may need additional information:

• Any troubleshooting steps you’ve done so far?

• Have you made any changes in settings after upgrading to Windows 10?
• Are you receiving any error messages?

We suggest following the steps provided in the article mentioned below and see if it helps you to resolve the issue.

Errors sending or receiving email.

Please get back to us with the status of the issue.

Regards.