Windows 10: Error when open store

x03183500

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Error message 'you'll need a new app to open this ms-windows-store'

Hi Adam,

A possible factor why you're having this issue is due to a corrupted app file. To better isolate your concern, Answer the following questions below:

• Did you get any error messages when you're trying to open Windows Store apps?
  
• Which version of Windows are you using?

Meanwhile, we suggest that you follow the steps on this article:
How to re-register Windows Store Apps in Windows 10 / 8. It will provide steps in re-registering Windows Store Apps.

Let us know if you need additional assistance.

 

Mail app will not open on 10041.

Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

store is not opening

Hi James,

Thank you for posting in Microsoft Community.

As per the description I understand that you are unable to access Windows Store on Windows 10.

• Do let us know what exactly happens when you try to access Windows Store?
• Were you able to see any error code/ error message with this issue?

Try few of the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the
Windows Store Apps,
as it troubleshoots problems that may prevent Windows Store Apps from working correctly.

Refer: Run the troubleshooter for Windows apps

Method 2: Clear the Store cache

You may try these steps to clear the Store cache and check if it helps:

• 
  Press the Windows + R keys on the keyboard.
  
• 
  Type wsreset.exe and press
  Enter.
  
• 
  Reboot the computer and then check the issues with the App.
  

Method 3: I suggest you to
Disable Proxy Settings

Windows Store apps won't work properly if you are using a proxy server. You may disable the proxy server and check.

Follow the below steps.

• Press Windows Key + R to open
  Run command, type inetcpl.cpl.
• Under Internet Options, go to
  Connections tab.
• Click on the LAN Settings button.
• Then uncheck the option Use a proxy server for your LAN.
• Click Apply.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.