Windows 10: Error while registering fingerprint | Windows 10 | (Error: Sorry, something went wrong....

Discus and support Error while registering fingerprint | Windows 10 | (Error: Sorry, something went wrong.... in Windows Hello & Lockscreen to solve the problem; Hello Laptop : HP EliteBook 840 G2 Operating System: Windows 10. Error: Sorry, something went wrong. close windows hello, and then try going... Discussion in 'Windows Hello & Lockscreen' started by Shahid Ur Rahman, Mar 24, 2019.

  1. Error while registering fingerprint | Windows 10 | (Error: Sorry, something went wrong....


    Hello


    Laptop : HP EliteBook 840 G2

    Operating System: Windows 10.

    Error: Sorry, something went wrong. close windows hello, and then try going through the step again.

    The error shows up while registering fingerprint.


    Let me mention this that it was working fine with my right thumb. Then I reinstalled windows 10 due to some reason and now it allows all finger except my right thumb.


    Note: I have already tried the solution mentioned below, which was given in the forum and its not working for me.

    1. Right-click Start, then select Device Manager.
    2. Right-click the driver under Biometric devices - Properties
    3. Check tab Power Management, untick Allow the computer to turn off this device to save power
    4. Comeback to set-up fingerprint, you're done


    Please let me know some other possible solution.

    Regards

    Shahid Ur Rahman

    :)
     
    Shahid Ur Rahman, Mar 24, 2019
    #1

  2. registering fingerprint and windows hello always says Sorry something went wrong.

    trying to register my fingerprint to use Windows Hello and every time I swipe my fingerprint in the Windows Hello setup box it says "Sorry, something went wrong. Close Windows Hello, and then try going through the setup again.

    But I don't know how to close windows hello.

    I have a HP EliteBook Folio 9470m running Windows 10 and it worked once but then I reset the computer and it does not work this time.

    Lex
     
    Alexei Gitter, Mar 24, 2019
    #2
  3. Dice Vil Win User
    Cannot Register Fingerprint in Windows hello.

    Hi Muhammad,

    We'd like to know a couple of things so that we can better address your concern. Kindly answer the following:

    • Did you use a Microsoft account to sign in before you registered your fingerprint? If so, are you using the same Microsoft account right now to do the same thing?
    • What was the exact error message that you got? It would be great if you can provide us a screenshot.
    • Have you tried signing in with the previous fingers you registered?

    If you're using the same Microsoft account to register your fingerprints and you were able to sign in with the fingers you previously registered, that means they are already registered in Windows Hello and you don't need to re-register them again (thus,
    the possible error you're getting). You have the option to add multiple fingerprints or remove all fingerprints that are currently registered under your account.

    If you have other questions or need further assistance, feel free to reach out to us.
     
    Dice Vil, Mar 24, 2019
    #3
  4. Error while registering fingerprint | Windows 10 | (Error: Sorry, something went wrong....

    WMPlayer win32 error

    List the EXACT "blah, blah" you mention, here please... for ALL installation cases!

    (Sound like a possible "DLL-Hell" issue, but "Windows File Protection" &/or "System File Protection" should have countered for this... no biggie, there's ways around that too!)

    *Smile Error while registering fingerprint | Windows 10 | (Error: Sorry, something went wrong.... :)

    * I have to 'step-out' now, but imo, this is the track to pursue here, & we will when I get back... so, please list that data I request!

    APK
     
    Alec§taar, Mar 24, 2019
    #4
Thema:

Error while registering fingerprint | Windows 10 | (Error: Sorry, something went wrong....

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