Windows 10: Error with e-mail address for account verification

When I try to log in to the Microsoft store and other places with a new browser or device it seeks to verify that I am who I say I am.


I changed my account e-mail address in December 2019 and that is correctly displayed at the top of the message. But the only account that I can send the verification e-mail to is the one I changed from in December and which I no longer have access to.


I attempted to create a support ticket but all options require selection of a product and general account security is not listed and there is not a 'none of the above' option either. I'm happy to provide the e-mail address and an image taken of the subject message if you tell me where to send it to.

:)

 

Microsoft Account Verification E-mail Problems

After successfully setting up Windows 10 and, apparently, Microsoft Account, I spent many hours attempting to get Microsoft Account to recognize me via my Comcast e-mail addresses, with no luck. It would allow me to change e-mail addresses and notify me
of the same, ditto for passwords, and send codes to my phone. But whenever I tried to sign in with my Comcast e-mail and password, the "we sent you a verification e-mail" screen would pop up, asking me for the code received. But I never received any code
via Comcast e-mail. This prevented me from activating Office 2016 on my new computer, for a week. The Virtual Assistant was useless, as was all info I could find via Bing or Google searches. Finally, I changed my e-mail address to my seldom-used Gmail account,
and then successfully received a verification e-mail and was able to manage my Microsoft Account settings and activate MS-Office. This is beyond annoying, but I expect that Microsoft will blame Comcast for blocking its verification codes.

 

Replacing Microsoft Account Administor E-Mail Address

Hello,

I recently changed my e-mail address and then logged into my Microsoft account. The administrator account still shows my old e-mail address under my account name. How to I change my old admin account e-mail address with my new e-mail address?


Thank you

 

Receive e-mail correspondence at an e-mail address that is not associated with my account

When I order, for example, movies from the Windows Store, I always receive the order receipt at an e-mail address that is not associated with my Microsoft Account. The e-mail address is not listed anywhere in my Microsoft Account, yet I continue to receive
correspondence at that address.

I do not want to continue receiving correspondence related to my Microsoft Account at that e-mail address. Within the online account management tools provided at http://account.microsoft.com, however, I can find no way to change that behavior.
The e-mail address is not listed as an account alias (in
Your info > Manage sign-in email or phone number), it is not part of my billing profile (in
Payment & billing >
Billing info), and it is not listed as an alternative e-mail address (in
Security & privacy > More security settings).

It is my understanding (from various chats with Microsoft support) that the e-mail address in question may have been the primary e-mail address on the account in the past, which is why it is still (somehow) associated with my Microsoft Account despite the
fact that I removed it from my Account a long time ago. Various levels of Microsoft Support have been unable to help. They just keep passing me along to different departments without ever helping. Their latest response pointed me to this community. Is there
any way someone at Microsoft can remove that e-mail address so that it is no longer associated with my Microsoft Account?