Windows 10: Ethernet connection not working on freshly re-imaged laptop

Hello,

On a newly re-imaged laptop (used this W10 image on these Dell laptops all the time with no prior issues), the ethernet connection will not take me to the web. I'm not getting any errors and all signs point to it being successfully connected.

Troubleshooter gives me this:
Your computer appears to be correctly configured but the device or resource (www.microsoft.com.com) is not responding

I can connect via Wi-Fi and using a USB to Ethernet dongle works.
I've tried flushing and renewing the DNS, and the resetting the WinSock.


Any ideas?

:)

 

Ethernet connection not working on freshly re-imaged laptop

Hello,

On a newly re-imaged laptop (used this W10 image on these Dell laptops all the time with no prior issues), the ethernet connection will not take me to the web. I'm not getting any errors and all signs point to it being successfully connected.

Troubleshooter gives me this:
Your computer appears to be correctly configured but the device or resource (www.microsoft.com.com) is not responding

I can connect via Wi-Fi and using a USB to Ethernet dongle works.
I've tried flushing and renewing the DNS, resetting the WinSock, and ipv4/6 are auto.


Any ideas?

 

Ethernet connection/port on my laptop

Thanks for the suggested solution which I tried. My feedback:

• Update download was completed but installation did not complete and the message popped up that stated that update is not compatible and cannot be installed.

Info sought in your mail is as follows:

• Which build and edition of Windows 10 is installed on your computer?
  • Window 10 Pro
  • Version 1709
  • OS Build 16299.192
• What is the make and model of your laptop?
  • Dell Alienware
  • 15" Laptop
  • System 64 bit os x64-based processor
• Are you experiencing the same issue even when you are using another Ethernet cable?
  • yes, tried different cables
  • (also same ethernet cable & connection works on my mac notebook)
• Have you made any changes to your computer setting before this issue occurred?
  • Can't say with certainty about changes, if any, made. Normally i don't fiddle with the laptop systems.
  • ethernet port was working just fine and suddenly became dsysfunctional about two weeks back.
  • Checked Network adapters in the device manager which highlights Killer E2200 Gigabit Ethernet Controller with a yellow mark. Also checked network adapter driver which states that installed driver is the latest.

 

My reliable ethernet connection no longer works

Hi Marcia,

To better understand the query, please answer the following questions:

• After restarting is your computer in normal mode or not?
• Are you getting any error message?

I suggest you to reset the modem\ router and check if the Ethernet connection works or not.

If still the issue persist then I suggest you to follow the steps from the below article
“Fix network connection issues” and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-network-connection-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you