Windows 10: Event ID 20 errors becoming more frequent

Hello. I have been using hwinfo to monitor my PC, and it is reading WHEA errors. Checking in the event system viewer, they are all event ID 20, and event ID 5. The PC is barely a month old, and was originally using windows 8.1, and never had these errors. In fact, every error seems to have begun the exact date of my WIndows 10 installation. Any help and ideas exactly what is causing this would be greatly appreciated. I haven't had any BSOD just to clarify, just the error codes.

Attachment 71884

:)

 

Random crashes becoming more frequent

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explorer.exe crashing Windows 10

I have been suffering this issue for about a week, it is becoming more and more frequent, this is what i have lifted from the Event Viewer the last time it happened:

Faulting application name: Explorer.EXE, version: 10.0.14393.953, time stamp: 0x58ba5aa4

Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f

Exception code: 0xc0000374

Fault offset: 0x00000000000f8283

Faulting process id: 0xa28

Faulting application start time: 0x01d2c654e3a7d0b1

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 621f60ea-a0d3-4a98-99bc-67fbe7535b8b

Faulting package full name:

Faulting package-relative application ID:

This has happened, when the computer is idle, running programs or running a browser, i am at a loss on how to fix this issue and it is becoming more and more irritating.

 

There are many events, like event ID 20, that aren't errors but informative events.

Event ID 20 is the event that says if the last shutdown was succesful or not, everyone gets it.
Code: Event[3518]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2016-03-28T03:59:53.499 Event ID: 20 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: TheDude Description: The last shutdown's success status was true. The last boot's success status was true.[/quote] I haven't been able to find in your event logs an event with ID 5, but lots others starting with 5.

The corrected hardware errors are from your USB/chipset drivers, they share the same address.
What you could do is updating these drivers, Gigabyte should provide them.
Code: Event[3575]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2016-03-28T04:45:19.047 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: TheDude Description: A corrected hardware error has occurred. Component: PCI Express Root Port Error Source: Advanced Error Reporting (PCI Express) Busevice:Function: 0x0:0x1C:0x0 Vendor IDevice ID: 0x8086:0xA110 Class Code: 0x30400 The details view of this entry contains further information. Memory Address 0xDFD00000-0xDFD07FFF ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) Memory Address 0xDFD00000-0xDFD07FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110[/quote]

 

I haven't been able to find in your event logs an event with ID 5, but lots others starting with 5.

The corrected hardware errors are from your USB/chipset drivers, they share the same address.
What you could do is updating these drivers, Gigabyte should provide them.
Code: Event[3575]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2016-03-28T04:45:19.047 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: TheDude Description: A corrected hardware error has occurred. Component: PCI Express Root Port Error Source: Advanced Error Reporting (PCI Express) Busevice:Function: 0x0:0x1C:0x0 Vendor IDevice ID: 0x8086:0xA110 Class Code: 0x30400 The details view of this entry contains further information. Memory Address 0xDFD00000-0xDFD07FFF ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) Memory Address 0xDFD00000-0xDFD07FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110[/quote] [/quote] Thanks for the quick response. That is interesting, because the event id 5 seems to only occur when i do the restart, and the event id 20 would show up randomly. Of course I know little to nothing, so perhaps that isn't "interesting". I used slimdrivers to get some of the updates. I had thought i updated the drivers for the motherboard, should i use the install disk that came with the mobo again, or just get them straight from the website? Thanks again for your help.

Here is updated system info:

Attachment 71938

 

You should update drivers only manually, don't use driver update programs because then you can't control what drivers is installed and if it is proper installed.
Driver update programs usually create restore points, use that restore point to get rid of installed drivers from slimdrivers.

I did some research about event ID 5, it applies to Windows Server 2008.
Make a screenshot of the event ID and post it so I understand more about what you mean *Smile

 

Heh, I figured that wasn't the best idea. So I uninstalled slimcleaners, and installed the available drivers from Gigabyte. The "Intel VGA driver" isn't verified, so I didn't try and install it.

Here is the updated system info (I have to go to sleep, so in case you needed it):

Attachment 71958

Here are the event id logs:

Attachment 71959

Attachment 71960

 

The reason why I can't find anything is probably because it isn't an event that is collected by the DM Log Collector, look at the time.
Event ID 5
Looking at the log name, WHEA, I have already suggested a possible solution for it. The log itself doesn't contain useful information to suggest something extra so I'll need your feedback on this later.
Code: Log Name: Microsoft-Windows-Kernel-WHEA/OperationalSource: Microsoft-Windows-Kernel-WHEA Date: 3/28/2016 9:57:29 AM Event ID: 5 Task Category: None Level: Information Keywords: User: SYSTEM Computer: TheDude Description:[/quote] The time of the other logs, but nothing between it.
Code: Event[4092]: Log Name: System Source: Microsoft-Windows-Dhcp-Client Date: 2016-03-28T09:57:12.575 Event ID: 50037 Task: Service State Event Level: Information Opcode: ServiceStop Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: TheDude Description: DHCPv4 client service is stopped. ShutDown Flag value is 1 Event[4093]: Log Name: System Source: EventLog Date: 2016-03-28T09:57:33.621 Event ID: 6009 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: TheDude Description: Microsoft (R) Windows (R) 10.00. 10586 Multiprocessor Free.[/quote] But as I already mentioned, event ID 20 is nothing to worry about, it is the event that tells you if your system did or did not shut down proper.

 

Thanks so much for all your help, and reassurance, it's greatly appreciated what you do.