Windows 10: Event ID 41 & 142

Over the last few weeks I have been experiencing intermittant and random power offs - unexpected shutdowns. The system does not automatically restart and no blue screens occur before the event.


I can see no correlation to when this happens - when watching media, browsing website, drawing in CAD or when it's completely idle. It doesn't seem to be overheating - it has happened when on for hours or after 15mins.


Event Viewer shows Critical Kernal-Power events with IDs 41 and 142 once restarted.


I have researched the problem within my own very limited capabilities - and checked a number of things including updating BIOS, checking memory health, updating all device drivers, updating Windows, changed sleep settings.


I have pretty much run out of ideas or avenues, which is why I'm asking for help!


It is a fairly old HP laptop - probably bought 5 years ago, but has run without problems until now, and I would like to keep it...



Any help would be massively appreciated.





Event 41 Error Details:

- System


- Provider


[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}



EventID 41



Version 6



Level 1



Task 63



Opcode 0



Keywords 0x8000400000000002



- TimeCreated



[ SystemTime] 2020-04-14T07:37:41.993907400Z



EventRecordID 19065



Correlation



- Execution



[ ProcessID] 4

[ ThreadID] 8



Channel System



Computer Laptop



- Security



[ UserID] S-1-5-18




- EventData


BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 41

ConnectedStandbyInProgress false

SystemSleepTransitionsToOn 1

CsEntryScenarioInstanceId 0

BugcheckInfoFromEFI false

CheckpointStatus 0





Laptop Spec:

[System Summary]



Item Value

OS Name Microsoft Windows 10 Home

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LAPTOP

System Manufacturer HP

System Model HP Notebook

System Type x64-based PC

System SKU P0U71EA#ABU

Processor IntelR CoreTM i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Cores, 4 Logical Processors

BIOS Version/Date Insyde F.30, 24/12/2019

SMBIOS Version 2.8

Embedded Controller Version 96.53

BIOS Mode UEFI

BaseBoard Manufacturer HP

BaseBoard Product 80C3

BaseBoard Version 96.53

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.18362.752"

Username LAPTOP\rober

Time Zone GMT Summer Time

Installed Physical Memory RAM 8.00 GB

Total Physical Memory 7.92 GB

Available Physical Memory 2.75 GB

Total Virtual Memory 15.7 GB

Available Virtual Memory 9.57 GB

Page File Space 7.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualisation-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

event 41

Hello,

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. Having said that, we highly suggest performing the troubleshooting steps in this article:

Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows.

If you have any other questions or concerns, feel free to share them with us here. Your input is very much welcome in our Community.

 

Event 41, Karnel - Power

Hello,

The Event 41 is used to report the unexpected shutting down of a device. For better assistance, we'd like to ask the following:

• What troubleshooting steps have you tried so far?
• Did you make any changes to your computer? If yes, can you tell us the changes?
  

Meanwhile, we recommend following the workaround on this link. The article
is about Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows.

We are looking forward to your reply.