Windows 10: Every time I try to open the Microsoft store, it says "something went wrong. We are aware...

i have restarted the app & reset the app & still can not open the app.

:)

 

Microsoft store crashes when I open the settings.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

To address the issue of the Microsoft Store crashing when you open the settings, and the error you encounter when trying to download Minecraft, you can follow these steps. This guide will help you take ownership of the Program Files\WindowsApps folder, remove the Microsoft Store, and reinstall it.

Step-by-Step Guide

1. Take Ownership of Program Files\WindowsApps

1. Open File Explorer and navigate to C:\Program Files.
   
2. Right-click on the WindowsApps folder and select Properties.
   
3. Go to the Security tab and click on the Advanced button.
   
4. Click on the Change link next to the owner field.
   
5. In the Enter the object name to select field, type your username or email (if using a Microsoft account) and click Check Names.
   
6. Click OK to close the dialog.
   
7. Check the box that says Replace owner on subcontainers and objects.
   
8. Click Apply and then OK to apply the changes. This process may take some time.
   

2. Remove the Microsoft Store

1. Open PowerShell as an administrator. Right-click the Start button and select Windows PowerShell (Admin).
   
2. Run the following command to remove the Microsoft Store:
   
   

3. Rename the Problematic Files

1. Navigate to the C:\Program Files\WindowsApps folder.
   
2. Find and rename the following folders:
   
   • Microsoft.UI.Xaml.2.8_8.2310.30001.0_x64_8wekyb3d8bbwe
     
   • Microsoft.UI.Xaml.2.8_8.2310.30001.0_x86_8wekyb3d8bbwe
     
3. You can rename them by adding .old at the end of the folder names.
   

4. Reinstall the Microsoft Store

1. Open PowerShell as an administrator again.
   
2. Run the following command to reinstall the Microsoft Store:
   
   
3. Alternatively, you can reset the Microsoft Store cache by running:
   
   

If the above steps do not resolve the issue, you can try the following additional methods:

1. Clear the Microsoft Store Cache:
   
   • Press Windows key + R to open the Run dialog box.
     
   • Type wsreset.exe and press Enter. This will clear the cache and reopen the Microsoft Store automatically.
     
2. Reset the Microsoft Store:
   
   • Press Windows key + I to open the Settings app.
     
   • Go to Apps > Apps & features.
     
   • Find Microsoft Store in the list, click on it, and select Advanced options.
     
   • Scroll down and click Reset.
     
3. Run the Windows Store Apps Troubleshooter:
   
   • Press Windows key + I to open the Settings app.
     
   • Go to Update & Security > Troubleshoot > Additional troubleshooters.
     
   • Select Windows Store Apps and click Run the troubleshooter.
     
4. Update Your Windows 10 System:
   
   • Press Windows key + I to open the Settings app.
     
   • Go to Update & Security > Windows Update.
     
   • Click Check for updates and install any available updates.
     

Please do let me know if the method I suggested works for you or if you need further assistance.

 

Microsoft Store won't open in windows 10

Hello,

I realize the inconvenience you are facing in accessing the Windows Store after upgrade to the latest build. Do not worry we will help you with this issue.

Let us try the below troubleshooting steps if not yet tried and check if it helps you to resolve the issue:

Method 1: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Refer: Run the troubleshooter for Windows apps

Method 2: I suggest you to check with the system Date, time and Time zone
is set correct.

Follow the steps to set the date and time:

• Type “Date and Time” in the search bar.
• Click Change date and time button.
• Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Method 3: I suggest you to Disable Proxy Settings

Windows Store apps won't work properly if you are using a proxy server. You may disable the proxy server and check.

Follow the below steps.

• Press Windows Key + R to open
  run command, type inetcpl.cpl.
• Under Internet Options, go to
  Connections tab.
• c. Click on the LAN Settings button.
• Then uncheck the option Use a proxy server for your LAN.
• Click Apply.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thank you.

 

Microsoft Store

Hi James,

To resolve your concern about Windows Store, we suggest for you to follow these steps:

• Press Windows key + R key to open Run.
• Type wsreset.exe and press
  Enter.
• Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

Let us know how it goes.