Windows 10: Everytime I try to log into my laptop, i have to enter my microsoft login details.

I cannot use my Laptop without logging into Microsoft for some reason. I press sign In on my log in desktop screen, then it asks me to sign into Microsoft, which if I don't, then I can't acccess my laptop.

:)

 

Microsoft Login

Hi Gourmage,

Thank you for posting in Microsoft Community.

I suggest you to perform Safe Mode with Networking and then try to change the password.

Method 1: Safe mode.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Method 2:
Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Login hangs after entering password

Repro:

• Boot up Win 10 after latest update
• Enter correct password for Microsoft account
• Attempt to login

Result : Login freezes and I am not able to log in.

Hard boot is required.

 

Logging into Microsoft on a refurb laptop

I have just purchased a refurbished laptop (from a reputable supplier), but can’t get past the Microsoft log in window which says: ‘Let’s get things set up for your work or school’

It won’t accept my personal Microsoft email details, OR my work Microsoft details.

When I enter my personal Microsoft account details it says: ‘You can’t sign in here with a personal account. Use your work or school account instead.’

When I enter work info it says: ‘Something went wrong. That username looks like it belongs to another organisation. Try signing in again with a different account.’

I’m not very technical, but does this suggest the laptop hasn’t been fully ‘cleaned down’ (sorry for the non-technical language), and there is still some Microsoft 365 / Office software that I can’t get passed to get logged onto the laptop?

Thanks for any advice.