Windows 10: excel always hung when I am making changes to an excel file

Discus and support excel always hung when I am making changes to an excel file in Windows 10 BSOD Crashes and Debugging to solve the problem; Microsoft (R) Windows Debugger Version 10.0.16299.15 X86 Copyright (c) Microsoft Corporation. All rights reserved. User Mini Dump File with Full... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Nini JohanaTosse, Jul 16, 2019.

  1. excel always hung when I am making changes to an excel file


    Microsoft (R) Windows Debugger Version 10.0.16299.15 X86
    Copyright (c) Microsoft Corporation. All rights reserved.

    User Mini Dump File with Full Memory: Only application data is available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Version 17763 MP (4 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    17763.1.amd64fre.rs5_release.180914-1434
    Machine Name:
    Debug session time: Mon Jul 15 14:20:49.000 2019 (UTC + 1:00)
    System Uptime: 0 days 7:12:35.098
    Process Uptime: 0 days 6:40:05.000
    ................................................................
    ................................................................
    ................................................................
    ...............................................................
    Loading unloaded module list
    ....................................................
    *** WARNING: Unable to verify checksum for EXCEL.EXE
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for EXCEL.EXE -
    win32u!NtUserWaitMessage+0x14:
    00007ffb`c0221224 c3 ret
    0:000> !analyze -v
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    *** ERROR: Symbol file could not be found. Defaulted to export symbols for mso40uiwin32client.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for mso20win32client.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for OLMAPI32.DLL -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for nvwgf2umx.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for VBE7.DLL -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for bbrtd.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for blpscoproxy.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for MsoAriaNext.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for bofaddin.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for OSF.DLL -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for blpwebviewapi64.2019.5.3.2.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for blpapi3_64.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Csi.dll -
    *** ERROR: Module load completed but symbols could not be loaded for ACECORE.DLL
    GetUrlPageData2 (WinHttp) failed: 12002.

    DUMP_CLASS: 2

    DUMP_QUALIFIER: 400

    FAULTING_IP:
    +0
    00000000`00000000 ?? ???

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 0000000000000000
    ExceptionCode: 80000003 (Break instruction exception)
    ExceptionFlags: 00000000
    NumberParameters: 0

    FAULTING_THREAD: 000046f4

    DEFAULT_BUCKET_ID: BREAKPOINT_NOSOS

    PROCESS_NAME: EXCEL.EXE

    ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

    EXCEPTION_CODE_STR: 80000003

    WATSON_BKT_PROCSTAMP: 5d141060

    WATSON_BKT_PROCVER: 16.0.11727.20230

    PROCESS_VER_PRODUCT: Microsoft Office

    WATSON_BKT_MODULE: unknown

    WATSON_BKT_MODVER: 0.0.0.0

    WATSON_BKT_MODOFFSET: 0

    WATSON_BKT_MODSTAMP: bbbbbbb4

    BUILD_VERSION_STRING: 10.0.17763.437 (WinBuild.160101.0800)

    MODLIST_WITH_TSCHKSUM_HASH: 8533f9dfcc43efb84157f2b3b2db0f89309863df

    MODLIST_SHA1_HASH: c305afc37c517dd467a5dca460fc965a4ef9c5b5

    NTGLOBALFLAG: 0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    APPLICATION_VERIFIER_FLAGS: 0

    PRODUCT_TYPE: 1

    SUITE_MASK: 272

    DUMP_FLAGS: 8000c07

    DUMP_TYPE: 3

    MISSING_CLR_SYMBOL: 0

    ANALYSIS_SESSION_HOST: LON-WS-104

    ANALYSIS_SESSION_TIME: 07-16-2019 14:34:51.0504

    ANALYSIS_VERSION: 10.0.16299.15 x86fre

    MANAGED_CODE: 1

    MANAGED_ENGINE_MODULE: clr

    MANAGED_BITNESS_MISMATCH:
    Managed code needs matching platform for proper analysis. Use 'x64' debugger.

    THREAD_ATTRIBUTES:
    OS_LOCALE: ENG

    ADDITIONAL_DEBUG_TEXT: SOS.DLL is not loaded for managed code. Analysis might be incomplete

    PROBLEM_CLASSES:

    ID: [0n309]
    Type: [@APPLICATION_FAULT_STRING]
    Class: Primary
    Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
    BUCKET_ID
    Name: Omit
    Data: Add
    String: [BREAKPOINT]
    PID: [Unspecified]
    TID: [Unspecified]
    Frame: [0]

    ID: [0n239]
    Type: [NOSOS]
    Class: Addendum
    Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
    BUCKET_ID
    Name: Add
    Data: Omit
    PID: [Unspecified]
    TID: [Unspecified]
    Frame: [0]

    BUGCHECK_STR: BREAKPOINT_NOSOS

    PRIMARY_PROBLEM_CLASS: BREAKPOINT

    LAST_CONTROL_TRANSFER: from 00007ff66fb97cf4 to 00007ffbc0221224

    STACK_TEXT:
    00000017`4290f448 00007ff6`6fb97cf4 : 00000017`4290f490 00000000`00000009 00000017`00000001 00000000`00000002 : win32u!NtUserWaitMessage+0x14
    00000017`4290f450 00007ff6`6fb13eeb : 00007ff6`72afff18 00000000`0000008d 00000214`96c02ff0 00000000`00000001 : EXCEL!Ordinal43+0xa7cf4
    00000017`4290f750 00007ff6`6fc46e1d : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : EXCEL!Ordinal43+0x23eeb
    00000017`4290fa10 00007ffb`c3a27974 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : EXCEL!Ordinal43+0x156e1d
    00000017`4290fa50 00007ffb`c416a271 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
    00000017`4290fa80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


    STACK_COMMAND: ~0s; .ecxr ; kb

    THREAD_SHA1_HASH_MOD_FUNC: 7a6010284cc1ddd331d5fb676740f63bfee13554

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: af9ff6f181e6feeac9c0edafddcd3f940f593863

    THREAD_SHA1_HASH_MOD: 2bb304082bd72bf974117210ff94194defff1c11

    FOLLOWUP_IP:
    win32u!NtUserWaitMessage+14
    00007ffb`c0221224 c3 ret

    FAULT_INSTR_CODE: c32ecdc3

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: win32u!NtUserWaitMessage+14

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: win32u

    IMAGE_NAME: win32u.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    BUCKET_ID: BREAKPOINT_NOSOS_win32u!NtUserWaitMessage+14

    FAILURE_EXCEPTION_CODE: 80000003

    FAILURE_IMAGE_NAME: win32u.dll

    BUCKET_ID_IMAGE_STR: win32u.dll

    FAILURE_MODULE_NAME: win32u

    BUCKET_ID_MODULE_STR: win32u

    FAILURE_FUNCTION_NAME: NtUserWaitMessage

    BUCKET_ID_FUNCTION_STR: NtUserWaitMessage

    BUCKET_ID_OFFSET: 14

    BUCKET_ID_MODTIMEDATESTAMP: 0

    BUCKET_ID_MODCHECKSUM: 230fc

    BUCKET_ID_MODVER_STR: 10.0.17763.1

    BUCKET_ID_PREFIX_STR: BREAKPOINT_NOSOS_

    FAILURE_PROBLEM_CLASS: BREAKPOINT

    FAILURE_SYMBOL_NAME: win32u.dll!NtUserWaitMessage

    FAILURE_BUCKET_ID: BREAKPOINT_NOSOS_80000003_win32u.dll!NtUserWaitMessage

    WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/EXCEL.EXE/16.0.11727.20230/5d141060/unknown/0.0.0.0/bbbbbbb4/80000003/00000000.htm?Retriage=1

    TARGET_TIME: 2019-07-15T13:20:49.000Z

    OSBUILD: 17763

    OSSERVICEPACK: 437

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt SingleUserTS

    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 160101.0800

    BUILDLAB_STR: WinBuild

    BUILDOSVER_STR: 10.0.17763.437

    ANALYSIS_SESSION_ELAPSED_TIME: 29fea

    ANALYSIS_SOURCE: UM

    FAILURE_ID_HASH_STRING: um:breakpoint_nosos_80000003_win32u.dll!ntuserwaitmessage

    FAILURE_ID_HASH: {c13a261a-1261-0b6a-f27a-a40bf396360c}

    Followup: MachineOwner
    ---------

    :)
     
    Nini JohanaTosse, Jul 16, 2019
    #1
  2. donXU Win User

    Excel files change to pdf on receipt

    The previous fix worked for adobe files to change them from internet explorer to pdf. have the same problem with excel files as they change to pdf on receipt. I cannot use same procedure to change excel files from adobe back to excel files as the excel program
    does not appear in the list after clicking change and more apps. Word appears but not excel.

    How do I fix this.

    Don XU
     
    donXU, Jul 16, 2019
    #2
  3. neilpzz Win User
    Excel file type disappeared

    Can you open Excel without trying to open a file. There should be an Tile on the Start menu or in the list of all programs. Also check to make sure it is listed under the list of installed programs. It may be part of Office 2016.

    Go to Start > Settings > Apps select Default apps and see if Microsoft Excel is listed under Choose default apps by file type. Look down the list for .xls, if it is listed and shows anything other than Excel then change it to Excel.

    PS. another thought, when your file opened with Adobe did it display correctly.
     
    neilpzz, Jul 16, 2019
    #3
  4. Skiff640 Win User

    excel always hung when I am making changes to an excel file

    Excel changes the owner of file during save


    When Excel saves my workbook file, it changes the NTFS ownership of the file to the user account that is using Excel. I need it to allow the data to be changed within the workbook, but not change the file's ownership. Any ideas?

    • Windows 10 Pro ... clean recent install ... all updates are current
    • Office 2010 (Excel) ... clean recent install ... all updates are current
    • The original owner of Excel file is in the Administrator group
    • Excel user is not in the Administrator group
    • Excel user has the following inherited permissions to the file, through a group, inherited down from the folder in which it resides:
    Modify
    Read and execute
    Read
    Write
    • Excel user does not have the following permissions. I checked this in Properties using the "Effective Access" feature:
    Full Control
    Change permissions
    Take ownership

    The only unusual thing is the Excel file came from an XP machine. I don't see how that would affect anything but ...

    Any help with this would be greatly appreciated ... I tried everything I can think of, and have searched this forum and the internet without success.

    Thanks
     
    Skiff640, Jul 16, 2019
    #4
Thema:

excel always hung when I am making changes to an excel file

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