Windows 10: Excel v16 - office 365 - Multiple crashes & hangs

Discus and support Excel v16 - office 365 - Multiple crashes & hangs in Microsoft Office and 365 to solve the problem; Hello, see logs of issue with Excel that keeps occuring (there are more but just put those for the moment). I'm looking for advice & troubleshooting... Discussion in 'Microsoft Office and 365' started by nick5990, Jan 31, 2019.

  1. NICK5990
    nick5990 Win User

    Excel v16 - office 365 - Multiple crashes & hangs


    Hello, see logs of issue with Excel that keeps occuring (there are more but just put those for the moment). I'm looking for advice & troubleshooting steps to try and zone in on the cause of these.

    One instance of Excel was open in all the crashes & hangs.

    OS: Windows 10 Enterprise x64 (v1703 - build 15063.1563)
    Office version: Office 365 MSO (16.0.10730.20264) 32-bit
    RAM: 8.00GB

    1)
    Log name: Application
    Logged: 29/01/2019 09:01:24
    Source: Application error
    Event ID: 1000
    Task Category (100)
    Keywords: Classic
    Level: Error
    User: N/A
    Faulting application name: EXCEL.EXE, version: 16.0.10730.20264, time stamp: 0x5c1ce6f8
    Faulting module name: VBE7.DLL, version: 0.0.0.0, time stamp: 0x5b2d80cb
    Exception code: 0xc0000005
    Fault offset: 0x00090dbe
    Faulting process id: 0x388
    Faulting application start time: 0x01d4b7a55d8a68c8
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
    Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA7.1\VBE7.DLL
    Report Id: 8072eed1-4a90-41d3-83ef-22f7bfd301e7
    Faulting package full name:
    Faulting package-relative application ID:

    2)
    Log name: Application
    Logged: 22/01/2019 12:32:46
    Source: Application error
    Event ID: 1000
    Task Category (100)
    Keywords: Classic
    Level: Error
    User: N/A
    Faulting application name: EXCEL.EXE, version: 16.0.10730.20264, time stamp: 0x5c1ce6f8
    Faulting module name: ntdll.dll, version: 10.0.15063.1446, time stamp: 0x7f16ea1b
    Exception code: 0xc0000374
    Fault offset: 0x000d941a
    Faulting process id: 0x264c
    Faulting application start time: 0x01d4b249a84d8e5c
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 9d38057f-2f78-408d-b8ab-032a70ee7bbb
    Faulting package full name:
    Faulting package-relative application ID:

    3)
    Log name: Application
    Logged: 22/01/2019 11:55:41
    Source: Application error
    Event ID: 1000
    Task Category (100)
    Keywords: Classic
    Level: Error
    User: N/A
    Faulting application name: EXCEL.EXE, version: 16.0.10730.20264, time stamp: 0x5c1ce6f8
    Faulting module name: EXCEL.EXE, version: 16.0.10730.20264, time stamp: 0x5c1ce6f8
    Exception code: 0xc0000005
    Fault offset: 0x0176d162
    Faulting process id: 0xaa0
    Faulting application start time: 0x01d4b234a9e3fb65
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
    Report Id: 5cbf9fa2-a2f1-4e0e-82d1-56038c857bf5
    Faulting package full name:
    Faulting package-relative application ID:

    4)
    Log name: Application
    Logged: 16/01/2019 12:00:12
    Source: Application error
    Event ID: 1000
    Task Category (100)
    Keywords: Classic
    Level: Error
    User: N/A
    Faulting application name: EXCEL.EXE, version: 16.0.9126.2336, time stamp: 0x5c0761ad
    Faulting module name: VBE7.DLL, version: 0.0.0.0, time stamp: 0x5a7cac49
    Exception code: 0xc0000005
    Fault offset: 0x0004e410
    Faulting process id: 0x19cc
    Faulting application start time: 0x01d4ad85ef064808
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
    Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\VBA\VBA7.1\VBE7.DLL
    Report Id: e44bfe68-7474-4ae7-8408-db4585050640
    Faulting package full name:
    Faulting package-relative application ID:

    5)
    Log name: Application
    Logged: 16/01/2019 10:03:58
    Source: Application Hang
    Event ID: 1002
    Task Category (101)
    Keywords: Classic
    Level: Error
    User: N/A
    The program EXCEL.EXE version 16.0.9126.2336 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 2408
    Start Time: 01d4ad82b28c9512
    Termination Time: 4294967295
    Application Path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
    Report Id: 46e401bb-9117-487c-b0ca-6e8c7e9269ac
    Faulting package full name:
    Faulting package-relative application ID:

    6)
    Log name: Application
    Logged: 15/01/2019 15:52:24
    Source: Application error
    Event ID: 1000
    Task Category (100)
    Keywords: Classic
    Level: Error
    User: N/A
    Faulting application name: EXCEL.EXE, version: 16.0.9126.2336, time stamp: 0x5c0761ad
    Faulting module name: combase.dll, version: 10.0.15063.1446, time stamp: 0x3d9c21af
    Exception code: 0xc0000005
    Fault offset: 0x0006d1f1
    Faulting process id: 0x25c8
    Faulting application start time: 0x01d4acd3be2ff6e7
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
    Faulting module path: C:\WINDOWS\System32\combase.dll
    Report Id: 348f1053-3f4a-4945-a41b-00f33ad16502
    Faulting package full name:
    Faulting package-relative application ID:

    7)
    Log name: Application
    Logged: 11/01/2019 14:06:19
    Source: Application error
    Event ID: 1000
    Task Category (100)
    Keywords: Classic
    Level: Error
    User: N/A
    Faulting application name: EXCEL.EXE, version: 16.0.9126.2336, time stamp: 0x5c0761ad
    Faulting module name: combase.dll, version: 10.0.15063.1446, time stamp: 0x3d9c21af
    Exception code: 0xc0000005
    Fault offset: 0x0006d1f1
    Faulting process id: 0x958
    Faulting application start time: 0x01d4a9b14cd0dda4
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
    Faulting module path: C:\WINDOWS\System32\combase.dll
    Report Id: f5fe541a-a599-4056-86b1-c53185c25234
    Faulting package full name:
    Faulting package-relative application ID:

    :)
     
    nick5990, Jan 31, 2019
    #1
  2. R PUSPALAK
    R PUSPALAK Win User

    Unable to copy cells in excel (office 365) on WP8

    I am unable to copy the cells in excel (office 365) on WP8, please suggests.
     
    R PUSPALAK, Jan 31, 2019
    #2
  3. CARLOS TIN
    Carlos Tin Win User
    Office 365 activation error after big Win 10 update

    We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

    • Open Office app, then click on File.
    • Look for Account, then click on Update.
    • Once done, restart your computer.

    We're looking forward to your feedback.
     
    Carlos Tin, Jan 31, 2019
    #3
  4. DOUGLAS CLELLAND
    Douglas Clelland Win User

    Excel v16 - office 365 - Multiple crashes & hangs

    Cortana & Office 365 Integration

    We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:



    • Turned on Cortona in the Office 365 Admin portal
    • We are using Windows 10 1703 – connected Office 365 service to Cortana
    Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

    We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

    We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

    any ideas? I can give you all steps 365 support had us run through if that will be helpful

    Thank you

    Doug
     
    Douglas Clelland, Jan 31, 2019
    #4
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Excel v16 - office 365 - Multiple crashes & hangs

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