Windows 10: Experiencing high Ping, but have good download and upload. Believe the issue is driver related.

I recently completed a system update for my computer, and am now experiencing high ping 500ms +. The download and upload speed is good and other devices on the network are running just fine with no ping issues. After doing some searching I believe the issue is due to my network adaptors. I have tried updating them, searching for new adapters and network/internet troubleshoots, with no luck. When I run diagnostics and resets, I still have the same issue. When looking at the Network Adapters in my drivers, I have the following, I'm assuming I'm missing a driver. Please help.

:)

 

High Ping but really good internet

I moved my internet router upstairs closer to me so i can get better performance on my pc, so i connected my pc ethernet to a xfinity pod and suddenly i was getting high ping but my download speeds and upload and really good and its showing my ping to be 17. When i load into a game im getting 60 and above. So i move my pc closer to the router and connect it directly, still the same problem. I have done everythinggggg, reset drivers, reset router, did cmd commands, everythinggg nothing worked. PLEASE HELP MEEEE

 

Random High Ping Spikes

Hi

Welcome to Microsoft community.

It sounds like you've already gone through a number of troubleshooting steps to resolve your high ping spikes issue. Since the problem appears to be isolated to your PC, there are a few more things you can check to potentially identify and resolve the issue:

1. Update Network Drivers

Ensure that your network drivers are up-to-date.

1. Open Device Manager by right-clicking the Start button and selecting "Device Manager."
   
2. Expand "Network adapters," right-click your network adapter, and select "Update driver."
   
3. Choose "Search automatically for updated driver software."
   

2. Disable Background Applications

Some background applications can cause high ping spikes by using a significant amount of network bandwidth.

1. Open Task Manager by pressing Ctrl + Shift + Esc.
   
2. Go to the "Startup" tab and disable unnecessary startup programs.
   
3. Check the "Processes" tab to see if any applications are using excessive network resources and close them if necessary.
   

3. Check for Malware

Malware can cause network issues, including high ping spikes.

1. Run a full system scan with Windows Defender or another reputable antivirus software.
   

4. Adjust Power Settings

Sometimes power settings can affect network performance.

1. Open Control Panel and go to "Hardware and Sound" > "Power Options."
   
2. Select "High performance" as your power plan.
   

5. Disable Network Throttling Index

Windows sometimes throttles network performance to prioritize other tasks.

1. Press Win + R to open the Run dialog, type regedit, and press Enter.
   
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Multimedia\SystemProfile.
   
3. In the right pane, double-click on NetworkThrottlingIndex.
   
4. Set the value to FFFFFFFF (8 Fs) and click OK.
   
5. Restart your computer.
   

6. Use Ethernet Connection

If you're using Wi-Fi, try using an Ethernet connection to see if it resolves the issue.

7. Check Router Settings

Ensure that your router is properly configured and that QoS (Quality of Service) settings are not limiting your PC's bandwidth.

8. Disable Large Send Offload (LSO)

Disabling LSO can sometimes resolve high ping issues.

1. Open Device Manager and expand "Network adapters."
   
2. Right-click your network adapter and select "Properties."
   
3. Go to the "Advanced" tab.
   
4. Select "Large Send Offload V2 (IPv4)" and set it to "Disabled."
   
5. Select "Large Send Offload V2 (IPv6)" and set it to "Disabled."
   
6. Click OK and restart your computer.
   

9. Contact ISP

If none of the above steps work, there might be an issue with your ISP's routing to your specific PC. Contact your ISP for further assistance.

By following these steps, you should be able to identify and resolve the high ping spikes on your PC. If the problem persists, it might be worth checking for any hardware issues with your network adapter or considering a professional diagnostic.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Experiencing Severe packet loss and high pings

Bump, the command spearman suggested boosted the d/l speed to 70kb/s, however it didn't fix the packet loss issue, the ping issue's still there but has much less of an effect.