Windows 10: Explorer crashes by working with files and folders

Discus and support Explorer crashes by working with files and folders in Windows 10 Network and Sharing to solve the problem; Hi everyone, my windows explorer Windows 10 is crashing most of the time by selecting multiple files or when I try to display the file/folder... Discussion in 'Windows 10 Network and Sharing' started by tucktuck2, Nov 6, 2020.

  1. TUCKTUCK2
    tucktuck2 Win User

    Explorer crashes by working with files and folders


    Hi everyone,


    my windows explorer Windows 10 is crashing most of the time by selecting multiple files or when I try to display the file/folder properties.

    The Explorer is closing down then the Taskbar is empty and soon afterwards it is filled with th eicons again.

    Error message from event viewer german



    - System
    - Provider
    [ Name] .NET Runtime
    - EventID 1026
    [ Qualifiers] 0
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2020-11-06T10:15:47.5274568Z
    EventRecordID 606
    Correlation
    - Execution
    [ ProcessID] 0
    [ ThreadID] 0
    Channel Application
    Computer KNIRSCH
    Security

    - EventData
    Anwendung: explorer.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: Ausnahmecode c0000005, Ausnahmeadresse 00007FFA64F59267


    - System
    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Version 0
    Level 2
    Task 100
    Opcode 0
    Keywords 0x80000000000000

    - TimeCreated
    [ SystemTime] 2020-11-06T10:15:47.8171245Z
    EventRecordID 607
    Correlation
    - Execution
    [ ProcessID] 0
    [ ThreadID] 0
    Channel Application
    Computer KNIRSCH
    Security

    - EventData
    explorer.exe
    10.0.19041.546
    89ce2e55
    shcore.dll
    10.0.19041.546
    0f272e72
    c0000005
    0000000000029267
    3e40
    01d6b412b510a74c
    C:\WINDOWS\explorer.exe
    C:\WINDOWS\System32\shcore.dll
    322f569c-f2ee-4fab-a1d3-817ffd206dab


    A few days ago always ntdll.dll was mentioned but now it is only shcore.dll

    Unfortunatelly I only have a dump for the shcore.dll events.

    One dump from yesterday:


    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************


    KEY_VALUES_STRING: 1

    Key : AV.Fault
    Value: Read

    Key : Analysis.CPU.Sec
    Value: 17

    Key : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on KNIRSCH

    Key : Analysis.DebugData
    Value: CreateObject

    Key : Analysis.DebugModel
    Value: CreateObject

    Key : Analysis.Elapsed.Sec
    Value: 1676

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 342

    Key : Analysis.System
    Value: CreateObject

    Key : CLR.Engine
    Value: CLR

    Key : CLR.NOSOS
    Value: 1

    Key : CLR.Version
    Value: 4.0.30319.0

    Key : Timeline.OS.Boot.DeltaSec
    Value: 433343

    Key : Timeline.Process.Start.DeltaSec
    Value: 17270


    NTGLOBALFLAG: 2000100

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    APPLICATION_VERIFIER_FLAGS: 48004

    APPLICATION_VERIFIER_LOADED: 1

    CONTEXT: .ecxr
    rax=00007ffb3c0b50f8 rbx=0000000080004005 rcx=00000000176adb40
    rdx=00007ffb653230f0 rsi=0000000000000000 rdi=00000000176adb40
    rip=00007ffb652c8417 rsp=000000000926dad0 rbp=000000000926dd20
    r8=000000000926db20 r9=0000000019a2c1d0 r10=00000fff65d398d4
    r11=ffffffffffffffff r12=0000000000000000 r13=00000000000003e0
    r14=0000000002360b15 r15=000000000963fb60
    iopl=0 nv up ei pl nz na pe nc
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
    SHCore!IUnknown_SetSite+0x27:
    00007ffb`652c8417 488b00 mov rax,qword ptr [rax] ds:00007ffb`3c0b50f8=????????????????
    Resetting default scope

    EXCEPTION_RECORD: .exr -1
    ExceptionAddress: 00007ffb652c8417 SHCore!IUnknown_SetSite+0x0000000000000027
    ExceptionCode: c0000005 Access violation
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 00007ffb3c0b50f8
    Attempt to read from address 00007ffb3c0b50f8

    PROCESS_NAME: explorer.exe

    READ_ADDRESS: 00007ffb3c0b50f8

    ERROR_CODE: NTSTATUS 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 00007ffb3c0b50f8

    MISSING_CLR_SYMBOL: 0

    ADDITIONAL_DEBUG_TEXT: SOS.DLL is not loaded for managed code. Analysis might be incomplete

    STACK_TEXT:
    00000000`0926dad0 00007ffb`65d11228 : 00000000`00000000 00000000`0926dd20 00000000`00000000 00000000`02600000 : SHCore!IUnknown_SetSite+0x27
    00000000`0926db10 00007ffb`65d111c1 : 00000000`0b47afa0 00007ffb`669bfb50 00000000`00000000 00007ffb`57201e1c : shell32!HDXA_SetSite+0x40
    00000000`0926db40 00007ffb`652c8439 : 00000000`80004005 00007ffb`669bfb50 00007ffb`64b049b0 00007ffb`57224350 : shell32!CDefFolderMenu::SetSite+0x21
    00000000`0926db70 00007ffb`44aa61fa : 00000000`00000000 00007ffb`57226168 00000000`0b47afa0 00000000`00000000 : SHCore!IUnknown_SetSite+0x49
    00000000`0926dbb0 00007ffb`652c8439 : 00000000`80004005 00000000`00000000 00000000`0926dcc8 00000000`0deaf9b0 : explorerframe!CContextMenuOnContextMenuArray::SetSite+0x2a
    00000000`0926dbe0 00007ffb`44a256c8 : 00000000`0deaf9b0 00000000`0963f980 00000000`19394000 00007ffb`44b16a10 : SHCore!IUnknown_SetSite+0x49
    00000000`0926dc20 00007ffb`449dba0d : 00000000`0926f840 00007ffb`44b18600 00000000`00000004 00000000`0963f980 : explorerframe!CNscTree::_OnContextMenu+0x8a4
    00000000`0926e030 00007ffb`4499ad23 : 00000000`00000000 00007ffb`57212abd 00000000`00000000 00000000`0926ee58 : explorerframe!CNscTree::_OnNotify+0x40b11
    00000000`0926e240 00007ffb`449659ee : 00000000`0963fa68 00000000`00000064 00000000`001a08f6 00000000`00000001 : explorerframe!CNscTree::v_WndProc+0x43
    00000000`0926e2b0 00007ffb`66375c1d : 00000000`00000001 00000000`00000064 00000000`00000000 00000000`80000022 : explorerframe!CImpWndProc::s_WndProc+0x6e
    00000000`0926e2f0 00007ffb`663758ee : 00000000`001a08f6 00007ffb`44965980 00000000`001a08f6 00000000`0000004e : user32!UserCallWinProcCheckWow+0x2bd
    00000000`0926e480 00007ffb`572ebc89 : 00000000`0926e710 00000000`0926ee58 00000000`00000064 00000000`037a0000 : user32!CallWindowProcW+0x8e
    00000000`0926e4d0 00007ffb`572ebbd7 : 00000000`00000001 00000000`08b985b0 00000000`001a08f6 00007ffb`66a356a4 : comctl32!CallNextSubclassProc+0x89
    00000000`0926e540 00007ffb`4496ad41 : 00000000`001a08f6 00000000`00000000 00000000`0000004e 00000000`11000003 : comctl32!DefSubclassProc+0x77
    00000000`0926e590 00007ffb`449633ef : 00000000`ffffffff 00000000`0963fa10 00000000`00000000 00007ffb`57212abd : explorerframe!CNotifySubclassWndProc::_DefWindowProc+0x41
    00000000`0926e5d0 00007ffb`572ebc89 : 00000000`001a08f6 00000000`0926e710 00000000`00000064 00000000`00000001 : explorerframe!CNotifySubclassWndProc::s_SubclassWndProc+0xcf
    00000000`0926e650 00007ffb`572ebab2 : 00000000`00000001 00000000`00000064 00000000`001a08f6 00007ffb`57211bed : comctl32!CallNextSubclassProc+0x89
    00000000`0926e6c0 00007ffb`66375c1d : 00000000`00000001 00000000`00000064 00000000`00000000 00000000`0926e980 : comctl32!MasterSubclassProc+0xa2
    00000000`0926e760 00007ffb`663758ee : 00000000`001a08f6 00007ffb`572eba10 00000000`001a08f6 00000000`0000004e : user32!UserCallWinProcCheckWow+0x2bd
    00000000`0926e8f0 00007ffb`4548df35 : 00000000`0c0bf710 00000000`0926ee58 00000000`00000000 00000000`0000004e : user32!CallWindowProcW+0x8e
    00000000`0926e940 00007ffb`58251538 : 00000000`00000000 00000000`00000000 00000000`0000004e 00000000`001a08f6 : duser!WndBridge::RawWndProc+0xa5
    00000000`0926e9c0 00007ffb`66375c1d : 00000000`00000001 00000000`0926ed40 00000000`00000000 00000000`00000000 : atlthunk!AtlThunk_0x1B+0x18
    00000000`0926ea00 00007ffb`663757ec : 00000000`00000388 00007ffb`58251520 00000000`001a08f6 00000000`80000000 : user32!UserCallWinProcCheckWow+0x2bd
    00000000`0926eb90 00007ffb`66381f83 : 00000000`00000000 00000000`00000000 00000000`00000064 00000000`00000007 : user32!DispatchClientMessage+0x9c
    00000000`0926ebf0 00007ffb`66a1fe34 : 00000000`00000000 00007ffb`6637f775 00000000`00000001 00000000`00000000 : user32!_fnDWORD+0x33
    00000000`0926ec50 00007ffb`63c11184 : 00007ffb`6637511b 00007ffb`66375ee0 00007ffb`57226be0 00005bc1`00000002 : ntdll!KiUserCallbackDispatcherContinue
    00000000`0926ecd8 00007ffb`6637511b : 00007ffb`66375ee0 00007ffb`57226be0 00005bc1`00000002 00000000`0926ee69 : win32u!NtUserMessageCall+0x14
    00000000`0926ece0 00007ffb`66374f98 : 00000000`00000000 00000000`00000000 00000000`00000064 00000000`061ac690 : user32!SendMessageWorker+0x11b
    00000000`0926ed80 00007ffb`572f8325 : 00000000`0926ee58 00000000`00000001 00000000`0926ee99 00000000`001a08f6 : user32!SendMessageW+0xf8
    00000000`0926ede0 00007ffb`5738ed32 : 00000000`0e992d20 00000000`0e992d20 00000000`0931a6c0 00000000`0931a6c0 : comctl32!CCSendNotify+0x105
    00000000`0926ef00 00007ffb`5731bc1e : 00000000`00000004 00000000`00000001 00000000`0926eff9 00000000`00000000 : comctl32!TV_SendRButtonDown+0xb2
    00000000`0926ef50 00007ffb`66375c1d : 00000000`00000001 00000000`00000002 00000000`00000000 00000000`00000000 : comctl32!TV_WndProc+0x9421e
    00000000`0926f060 00007ffb`663758ee : 00000000`00340686 00007ffb`57287a00 00000000`00340686 00000000`00000204 : user32!UserCallWinProcCheckWow+0x2bd
    00000000`0926f1f0 00007ffb`572ebc89 : 00000000`0926f480 00000000`0323008a 00000000`00000002 00000000`ffffffc4 : user32!CallWindowProcW+0x8e
    00000000`0926f240 00007ffb`572ebbd7 : 00000000`00000001 00000000`0df3f390 00000000`00340686 00000000`00000204 : comctl32!CallNextSubclassProc+0x89
    00000000`0926f2b0 00007ffb`4499e23b : 00000000`00000000 00000000`00000002 00000000`00000204 00007ffb`665ca9bc : comctl32!DefSubclassProc+0x77
    00000000`0926f300 00007ffb`4499e17b : 00000000`0963f980 00000000`0963f980 00007ffb`66a1bf70 00000000`00000204 : explorerframe!CNscTree::_SubClassTreeWndProc+0x7b
    00000000`0926f380 00007ffb`572ebc89 : 00000000`0926f480 00000000`00000001 00000000`00000002 00000000`00000001 : explorerframe!CNscTree::s_SubClassTreeWndProc+0x5b
    00000000`0926f3c0 00007ffb`572ebab2 : 00000000`00000001 00000000`00000002 00000000`00340686 00007ffb`57211bed : comctl32!CallNextSubclassProc+0x89
    00000000`0926f430 00007ffb`66375c1d : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00000001 : comctl32!MasterSubclassProc+0xa2
    00000000`0926f4d0 00007ffb`66375612 : 00000000`06188980 00007ffb`572eba10 00000000`00340686 00000000`0926f710 : user32!UserCallWinProcCheckWow+0x2bd
    00000000`0926f660 00007ffb`449488d3 : 00007ffb`572eba10 00000000`0e3f5050 00000000`0e4d32f0 00000000`19f982e0 : user32!DispatchMessageWorker+0x1e2
    00000000`0926f6e0 00007ffb`449487d9 : 00000000`0e3f5050 00000000`00000003 00000000`00000000 00000000`0e4d32f0 : explorerframe!CExplorerFrame::FrameMessagePump+0xe3
    00000000`0926f760 00007ffb`44947e92 : 00000000`0e3f5050 00000000`00000000 00000000`00000000 00007ffb`5721f6e4 : explorerframe!BrowserThreadProc+0x85
    00000000`0926f7e0 00007ffb`44947e42 : 192fdce4`00000001 00000000`16da9bc0 00000000`00000000 00007ffb`57212d23 : explorerframe!BrowserNewThreadProc+0x3a
    00000000`0926f810 00007ffb`4496a502 : 00000000`0c7d8e60 00000000`0926fa09 ffffffff`fffffffe 00000000`00000000 : explorerframe!CExplorerTask::InternalResumeRT+0x12
    00000000`0926f840 00007ffb`641be1c4 : 00000000`00000000 00000000`00000000 00000000`0cac4250 00000000`00000009 : explorerframe!CRunnableTask::Run+0xb2
    00000000`0926f880 00007ffb`641bde05 : 00000000`0c7d8e60 ffffffff`fffffffe 00000000`0926fa09 ffffffff`fffffffe : windows_storage!CShellTask::TT_Run+0x3c
    00000000`0926f8b0 00007ffb`641bdce5 : 00000000`0c7d8e60 00000000`0c7d8e60 00000000`0926fa09 00000000`00000000 : windows_storage!CShellTaskThread::ThreadProc+0xdd
    00000000`0926f960 00007ffb`652cc235 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : windows_storage!CShellTaskThread::s_ThreadProc+0x35
    00000000`0926f990 00007ffb`5721e684 : 00000000`00000000 00000000`00000000 00000000`1feb7900 00000000`00000000 : SHCore!_WrapperThreadProc+0xf5
    00000000`0926fa70 00007ffb`665c7c24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : verifier!AVrfpStandardThreadFunction+0x44
    00000000`0926fab0 00007ffb`669ecea1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
    00000000`0926fae0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


    SYMBOL_NAME: SHCore!IUnknown_SetSite+27

    MODULE_NAME: SHCore

    IMAGE_NAME: SHCore.dll

    STACK_COMMAND: ~64s ; .ecxr ; kb

    FAILURE_BUCKET_ID: INVALID_POINTER_READ_NOSOS_AVRF_c0000005_SHCore.dll!IUnknown_SetSite

    OS_VERSION: 10.0.18362.1

    BUILDLAB_STR: 19h1_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {df6fdc38-1b30-7043-9686-5c72b13eb53e}

    Followup: MachineOwner
    ---------

    0:064>
    ExceptionAddress: 00007ffb652c8417 SHCore!IUnknown_SetSite+0x0000000000000027
    ExceptionCode: c0000005 Access violation
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 00007ffb3c0b50f8
    Attempt to read from address 00007ffb3c0b50f8


    Is it probably faulty RAM?


    Thanks

    :)
     
    tucktuck2, Nov 6, 2020
    #1
  2. WILLIAMFELLOWS
    WilliamFellows Win User

    Windows 10 Quick Access: Folder & File Grouping (QA grouped by type, folder or file) ceased working

    Actually, apologies, I spoke too soon, I rebooted (still had same issue which emerged after a Win10 crash this AM for unknown reason) then executed your suggestion (which to be clear for others was the following steps):

    • Opened "File Explorer"
    • Went to View
    • Selected Options from toolbar
    • Selected Change Folder and Search Options - this opened Folder Options box
    • Selected View for View tab
    • in Folder Views box clicked on Reset Folder
    And voila, worked. Earlier try not sure why it did not work but after reboot (and with continued Quick Access issue) this worked.
     
    WilliamFellows, Nov 6, 2020
    #2
  3. JOSEPH BAN
    Joseph Ban Win User
    Files remain in original folder after moving them to new folder in file explorer

    Hi,

    The issue that you’ve encountered regarding the File Explorer may be caused by some configuration or files mismatched. To sort out your concern, we suggest that you reset the folder settings from the
    Folder Options. This will reboot the folder’s preferences to its default state and remove any possible software conflict. To do this, you may follow these steps:

    • Click Start, type File Explorer, and press
      Enter      .
    • On the File Explorer window, click the View tab > Options > Change folder and search options > View.
    • Under the Folder views section, click Reset Folders, and then select
      Yes to confirm.
    • Once you’re done, click OK, and then check if the issue persists.

    Note: This process will remove the list of files that you recently opened.


    Let us know if the suggestion works for you.
     
    Joseph Ban, Nov 6, 2020
    #3
  4. JUANSMITH2
    JuanSmith2 Win User

    Explorer crashes by working with files and folders

    file explorer crashes

    Effective Way to Solve the File Explorer Crashes Issue

    You can try the following steps:

    1. Tap down the Windows button first to activate the search bar.
    2. After that, in the search bar type control, and then click on the top-most search result, that is on Control Panel.
    3. Next, in the search bar type file.
    4. Now, from the search results click on File Explorer Options.
    5. Then, click on the Clean button.
    6. Lastly, click on Apply and then on OK.

    References: https://www.****/knowledge/solved-windows-10-file-explorer-crash-easy-way/
     
    JuanSmith2, Nov 6, 2020
    #4
Thema:

Explorer crashes by working with files and folders

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