Windows 10: Explorer crashing randomly

Discus and support Explorer crashing randomly in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello,explorer crashes when i try to open explorer or when i right click a file.Its been crashing since i got the computer. i tried some of the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by erfto1, Apr 8, 2021.

  1. erfto1 Win User

    Explorer crashing randomly


    Hello,explorer crashes when i try to open explorer or when i right click a file.Its been crashing since i got the computer.


    i tried some of the solutions i found but couldnt fix it


    -i used sfc/scannow,it says there are no corrupted files


    -i looked at event manager and it shows stackhash with different numbers everytime

    then i looked again and it showed ntdll.dll


    -Then i used user-mode dump file? and opened it with windbg,it shows xwindowslicence.dll when i use !analyze -v


    i uploaded dump files here


    https://www.mediafire.com/file/nxnqiaxy52bikh2/dumps.rar/file


    Thanks

    :)
     
    erfto1, Apr 8, 2021
    #1

  2. media player/internet explorer randomly crashes

    i have had my computer going for about 5 months, and at times divx, windows media player, winamp, and internet explorer will randomly crash on me, i can play everquest for days, and any other game i got doesn't crash, everything seems to work fine except those programs, does anybody have any idea what this might be.
     
    psychomage343, Apr 8, 2021
    #2
  3. Bundy Win User
    Explorer crashing

    Thanks Zat. I had never looked at event viewer and it had more info than I thought. Seems the problem was a second computer I was trying to network with. Unplugging the ethernet cable fixed the crashes. Explorer must have been looking in the wrong place I guess.
     
    Bundy, Apr 8, 2021
    #3
  4. Naby Win User

    Explorer crashing randomly

    10 Crashing Randomly and During Updates and File Downloads

    This is a re-post from here.

    I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

    Other times the computer just randomly crashes and also sometimes when downloading files. The symptom is the same, I check on it and find it powered down or it just shuts off while I'm using it. It boots back up fine and I see no cause listed in the event logs.

    I have been through the 3 tests suggested to me on the old thread. SMART looked good, memtest ran for 33 hours for 8 passes with no errors, and prime was run for 3 hours with no errors.

    I think the next step was to run V2 Log collector, that data is attached.

    Any help is appreciated.

    Thanks,
    Chris
     
    Naby, Apr 8, 2021
    #4
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Explorer crashing randomly

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